Service Advisor/ASM

Johnson-City-Ford-1; Johnson City (TN); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Vacation & Holidays

Yearly PTO Accrual

Employee Discounts on Vehicles, Parts,

Job summary

Johnson City Ford, part of Hudson Automotive Group, is seeking motivated Service Advisors to join a high-volume service team. You will act as the primary link between customers and the service department, guiding vehicle service from intake to completion.

This role offers strong earnings potential and company incentives.

Qualifications

• Previous customer service experience.
• Strong communication and relationship-building skills.
• Professional appearance and positive attitude.
• Strong emotional intelligence and problem-solving abilities.

Responsibilities

• Greet customers and create a welcoming service experience.
• Listen to customer concerns and document vehicle needs.
• Recommend maintenance and repair services based on vehicle condition.
• Communicate repair timelines, estimates and updates.
• Coordinate repairs with technicians and service department personnel.
• Build long-term customer relationships through exceptional service.
• Ensure customer satisfaction throughout the repair process.
• Help achieve department goals while maintaining high customer satisfaction scores.

Skills

Customer service

Communication

Relationship-building

Problem-solving

Tools

CRM software

Job description

a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;}Service AdvisorJohnson City Ford | Hudson Automotive GroupEarn $80,000 - $100,000+ Per YearFlexible Schedule | Career Growth | Manufacturer Incentives | Industry-Leading Team $80,000 - $100,000+ Annual Earning Potential Yearly PTO Accrual Flexible 5-Day Work Week with Alternating Saturdays Manufacturer Incentives & Performance Bonuses Clear Internal Advancement Opportunities Company-Paid Training & Professional Development High-Volume Service Department with Strong Customer TrafficBuild a Career, Not Just a JobAre you passionate about helping customers, building relationships, and being rewarded for your performance? Do you thrive in a fast-paced environment where every day brings new opportunities to succeed?Johnson City Ford, a proud member of Hudson Automotive Group, is actively seeking motivated and customer-focused Service Advisors to join our award-winning service team. With a loyal customer base, a high-volume service department, and a culture built on employee development, this is your opportunity to take your career to the next level.Whether you're an experienced Service Advisor or a customer service professional looking to grow into a rewarding automotive career, we provide the training and support needed to help you succeed.Why Choose Johnson City Ford? $80,000 - $100,000+ Annual Earning Potential Additional Manufacturer Incentives & Bonuses Company-Paid Training & Career Development Opportunities for Internal Promotion and Career Growth Flexible Schedule with a 5-Day Work Week Alternating Saturdays for Better Work-Life Balance High-Volume Service Department with Consistent Opportunity Established Customer Base and Strong Dealership Reputation Supportive Leadership Team Invested in Your Success Part of a Growing Organization with 50+ Dealerships Across the SoutheastWhat You'll DoAs a Service Advisor, you will serve as the primary connection between our customers and service department by:Greeting customers and creating a welcoming service experienceListening to customer concerns and accurately documenting vehicle needsRecommending maintenance and repair services based on vehicle conditionCommunicating repair timelines, estimates, and updatesCoordinating repairs with technicians and service department personnelBuilding long-term customer relationships through exceptional serviceEnsuring customer satisfaction throughout the repair processHelping achieve department goals while maintaining high customer satisfaction scoresWhat We're Looking ForRequired:Previous customer service experienceStrong communication and relationship-building skillsAbility to provide a superior customer experienceProfessional appearance and positive attitudeStrong emotional intelligence and problem-solving abilitiesPreferred:Previous automotive service advisor experienceAutomotive sales or service experienceCRM software experienceExperience working in a fast-paced customer-focused environmentBenefits That Support Your SuccessMedical, Dental & Vision InsuranceLife Insurance401(k) with Company MatchPaid Vacation & HolidaysYearly PTO AccrualEmployee Development & Training ProgramsCareer Advancement OpportunitiesEmployee Discounts on Vehicles, Parts & ServicesBalanced Work ScheduleAbout Hudson Automotive GroupFounded in 1948, Hudson Automotive Group is a third-generation, family-owned and operated organization that has grown from a single dealership into one of the largest automotive groups in the Southeast, with 50+ dealerships and more than 4,000 employees across eight states.Our dealerships have earned some of the industry's highest honors, including:Ford President's AwardToyota President's AwardNissan Global AwardHonda President's AwardHudson Automotive Group has also been recognized as a Best Place to Work, reflecting our commitment to employee development, workplace culture, and career growth.Join a Winning TeamIf you're looking for a career with exceptional earning potential, advancement opportunities, industry-leading training, and a dealership that values your contributions, apply today and join the Johnson City Ford team.Your next opportunity starts here. Build your future with Johnson City Ford and Hudson Automotive Group.Johnson City Ford and Hudson Automotive Group are Equal Opportunity Employers. All applicants must successfully complete applicable pre-employment screenings.#T1