Service Advisor/ASM

Wyatt-Johnson-Toyota; Clarksville (TN); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Flexible 5-Day Work Week

Paid Training & Development

Career Growth Opportunities

Employee Discounts on Services

Job summary

Wyatt Johnson Toyota, part of Hudson Automotive Group, seeks experienced Service Advisors for its high-volume service department. You will act as the liaison between customers and techs, build relationships, document service needs, and present maintenance options while maintaining trust and satisfaction.

The role offers a proven path for career growth, an award-winning team, extensive training, and incentives.

Qualifications

• Previous customer service experience required.
• Automotive service advising or automotive sales experience preferred.
• Proven track record of delivering outstanding customer experiences.
• Ability to effectively guide customers through the service process.

Responsibilities

• Serve as the liaison between customers and service team.
• Build lasting customer relationships through exceptional service experiences.
• Document service needs and present maintenance recommendations.
• Communicate with technicians to ensure efficient repair processes.
• Provide timely updates and follow-up during the service visit.
• Ensure customers leave with confidence in their service experience.
• Meet performance and customer satisfaction goals.

Skills

Customer service

Communication

CRM software

Problem-solving

Relationship-building

Emotional intelligence

Teamwork

Growth mindset

Tools

CRM software

Dealership technology platforms

Job description

a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;}Experienced Service AdvisorWyatt Johnson Toyota | Hudson Automotive GroupEarn $75,000 - $120,000+ Per YearThe Grass Is Greener at Wyatt Johnson Toyota! $75,000 - $120,000+ Annual Earning Potential for Top Performers Toyota Manufacturer Incentives & Performance Bonuses Flexible 5-Day Work Week Yearly PTO Accrual Career Growth & Internal Advancement Opportunities Established Customer Base & High-Volume Service DriveJoin a Team Where Top Service Advisors ThriveAre you an experienced Service Advisor looking for a dealership that values your expertise, rewards performance, and provides the opportunity to maximize your earning potential?Wyatt Johnson Toyota, a proud member of Hudson Automotive Group, is seeking customer-focused, results-driven Experienced Service Advisors to join our award-winning service team. With a high-volume service department, loyal customer base, and strong leadership support, you'll have the tools and opportunities needed to build a successful and rewarding career.If you're passionate about delivering exceptional customer experiences and want to work for one of the region's most successful Toyota dealerships, we want to hear from you.Why Choose Wyatt Johnson Toyota? $75,000 - $120,000+ Yearly Earning Potential Additional Toyota Manufacturer Incentives & Bonuses Flexible 5-Day Work Schedule for Work-Life Balance Yearly PTO Accrual Paid Training & Continuous Professional Development Clear Career Path to Senior Leadership Roles Promote-From-Within Culture High-Traffic Service Department with Consistent Opportunity Supportive Leadership Team Invested in Your Success Part of a Growing Dealer Group with 50+ Locations Across the SoutheastWhat You'll DoAs a Service Advisor, you'll serve as the trusted liaison between our customers and service team by:Building lasting customer relationships through exceptional service experiencesListening to customer concerns and accurately documenting service needsPresenting maintenance recommendations and repair solutionsCommunicating with technicians to ensure efficient repair processesProviding timely updates and follow-up throughout the service visitEnsuring every customer leaves with confidence in their service experienceConsistently meeting performance and customer satisfaction goalsWhat We're Looking ForPrevious customer service experience requiredAutomotive service advising or automotive sales experience preferredProven track record of delivering outstanding customer experiencesAbility to effectively guide customers through the service processExperience using CRM software and dealership technology platformsExcellent communication and relationship-building skillsStrong emotional intelligence and problem-solving abilitiesSelf-motivated professional with a positive attitude and growth mindsetComprehensive Benefits PackageMedical, Dental & Vision InsuranceLife Insurance401(k) with Company MatchPaid Vacation & HolidaysYearly PTO AccrualEmployee Discounts on Products & ServicesOngoing Training & Professional DevelopmentAdvancement Opportunities Throughout Hudson Automotive GroupBalanced Work ScheduleAbout Hudson Automotive GroupFounded in 1948, Hudson Automotive Group is a third-generation, family-owned and operated organization that has grown from a single dealership into one of the largest automotive groups in the Southeast, with 50+ dealerships and more than 4,000 employees across eight states.Our dealerships have earned some of the industry's highest honors, including:Toyota President's AwardNissan Global AwardFord President's AwardHonda President's AwardHudson Automotive Group has also been recognized as a Best Place to Work, reflecting our commitment to employee development, career growth, and workplace culture.#T1