Service Advisor - Acura

Don Ayres Automotive Group; Fort Wayne (IN); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Holidays

Life insurance

Disability insurance

Employee discounts

Training opportunities

Fitness club discount

Employee assistance

Job summary

Don Ayres Automotive Group in Fort Wayne, IN, is seeking a Service Advisor to manage the customer experience from drop-off to delivery in a fast-paced service department. You will coordinate with technicians, present repair options and estimates, and build trust through clear communication while handling multiple repair orders.

Strong applicants bring 1-2 years of experience in service advisory or related customer service, automotive knowledge preferred.

Qualifications

• Prior service/advisor experience preferred or hospitality/retail background.
• Ability to manage multiple customers and priorities in real time.
• Strong communication and relationship-building skills.

Responsibilities

• Lead the customer experience from drop-off to delivery.
• Listen to concerns and identify repair solutions.
• Coordinate with technicians for accurate diagnostics.
• Present estimates and maintenance needs clearly.
• Educate customers on repairs and maintenance.
• Manage repair orders and invoices.

Skills

Customer service

Communication

Problem solving

Multitasking

Organization

Job description

Do you thrive in a fast-paced environment, enjoy solving problems, and take ownership of the customer experience?

We're looking for a Service Advisor who can confidently manage customer relationships, coordinate repairs, communicate with technicians, and keep operations moving in a high-volume service environment.

Whether you're an experienced Service Advisor or a customer-focused professional from hospitality, retail, logistics, or other fast-paced service industries, we're looking for individuals who excel under pressure and take pride in delivering exceptional service.

Why Advisors Join Our Team

• Growing dealership creates strong earning opportunities
• Established customer base and consistent service traffic
• Your performance directly impacts your earning potential
• Ongoing training and professional development
• Supportive leadership team and collaborative culture
• Modern service operation focused on customer satisfaction

What You'll Do

As a Service Advisor, you'll be the primary point of contact for customers bringing their vehicles in for maintenance and repair. You'll guide customers through the service process from vehicle drop-off to delivery while ensuring an exceptional customer experience.

Responsibilities include:

• Lead the customer experience from vehicle drop-off through vehicle delivery
• Listen to customer concerns and identify appropriate repair solutions
• Build trust through professional, clear, and confident communication
• Present repair recommendations, estimates, and maintenance needs
• Coordinate with technicians to ensure accurate diagnostics and efficient workflow
• Manage multiple repair orders and customer updates simultaneously
• Handle unexpected issues, delays, and customer concerns professionally
• Help maintain workflow and efficiency in a high-volume service department
• Educate customers on recommended repairs and maintenance services
• Create and manage repair orders, estimates, and final invoices
• Assist customers with warranty-related questions and claims
• Maintain strong communication with technicians, parts personnel, and management

A Day in the Life

Your day begins by reviewing appointments and preparing for a busy service drive.

Once the doors open, the pace accelerates quickly. Customers arrive throughout the day, technicians need updates, phones are ringing, repair priorities shift, and new challenges emerge regularly.

At any given time, you may be:

• Greeting a customer with a warning light or drivability concern
• Reviewing technician findings and repair recommendations
• Contacting customers with updates and estimates
• Explaining repairs, pricing, and maintenance needs
• Coordinating parts availability and completion timelines
• Managing multiple repair orders at various stages of completion
• Resolving unexpected issues while maintaining a positive customer experience

Success in this role requires:

• Staying composed under pressure
• Communicating clearly and confidently
• Solving problems in real time
• Managing interruptions without losing focus
• Taking ownership instead of passing problems along
• Maintaining organization in a constantly changing environment

Who Succeeds Here

Our top-performing advisors are:

• Naturally organized and able to manage multiple priorities at once
• Strong communicators who build trust quickly
• Comfortable making decisions and solving problems independently
• Competitive and motivated by performance-based earnings
• Able to remain calm and professional under pressure
• Accountable and willing to take ownership of challenges
• Adaptable when priorities shift throughout the day
• Able to balance customer needs, repair accuracy, and business goals
• Confident recommending needed repairs and explaining their value
• Comfortable balancing customer satisfaction with operational efficiency

If you're looking for a predictable day with minimal interruptions, this position may not be the right fit.

If you enjoy solving problems, helping customers, working with a team, and being rewarded for strong performance, you'll have the opportunity to build a highly rewarding career here.

Qualifications

• Ability to stay composed and effective in a high-volume, constantly changing environment
• 1-2+ years of Service Advisor experience preferred
• Automotive knowledge is strongly preferred. Candidates without automotive experience must demonstrate the ability to quickly learn technical information and apply it in a customer-facing environment.
• Demonstrated ability to manage multiple customers, priorities, and deadlines in real time
• Proven customer service experience in a fast-paced, customer-focused environment
• Strong communication and relationship-building skills
• Excellent organizational and multitasking abilities
• Problem-solving mindset with a strong sense of ownership and accountability
• Ability to adapt quickly and remain composed when priorities change
• Comfortable making decisions and managing multiple responsibilities simultaneously
• Computer proficiency
• Valid driver's license with a clean driving record
• Willingness to complete pre-employment background check and drug screening

Candidates without Service Advisor experience may still be successful if they have experience in hospitality, restaurant management, retail leadership, logistics, account management, or other customer-focused roles requiring strong communication, organization, multitasking, and problem-solving skills.

If you've built a career serving customers, managing competing priorities, solving problems, and performing in a fast-paced environment, we encourage you to apply.

Compensation

Compensation is performance-based and commission-driven, with annual earnings typically ranging from $65,000-$100,000+. Top-performing advisors consistently exceed this range. Earnings are directly influenced by productivity, customer satisfaction, and sales performance.

This position offers significant earning potential for motivated individuals who excel in a high-volume environment.

Schedule

Schedule includes Saturdays and extended hours:

Hours:

• Full-time, Monday - Friday, 6:45am-5:00pm and every other Saturday
• Every other Saturday 7:45am-3:00pm (When working a Saturday, you will be given the following Monday off)

Benefits

• Competitive pay with performance-based compensation
• Health and dental insurance
• Supplemental vision, dental, and life insurance
• Paid time off and holidays
• Closed on major holidays
• Short-term disability insurance
• Life insurance coverage at no cost, fully paid by the employer
• Employee Assistance Program
• Fitness Club Discount
• 401(k) retirement plan with company match.
• Employee discounts on parts and services
• Ongoing training and career advancement opportunities
• Fast-paced, high-energy environment
• Supportive, friendly, and positive company culture

Ready to build a rewarding career with a high-performing service team?

If you're motivated by challenge, customer service excellence, and the opportunity to earn based on your performance, we encourage you to apply today.

Any physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Don Ayres is an Equal Opportunity Employer.