Service Advisor

Acura; Austin (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off after 12 months and HOL

Ongoing manufacturer training

Career advancement opportunities

Job summary

Acura of Austin North is seeking a full-time Automotive Service Advisor to join our busy dealership service department. As the primary liaison between customers and technicians, you will help deliver an exceptional service experience and keep jobs moving smoothly.

Responsibilities include greeting customers, gathering vehicle information, creating clear work orders, presenting accurate estimates, tracking progress, and explaining charges to customers.

Qualifications

• 3 years of experience as an Automotive Service Advisor, Writer, or in a retail automotive customer service role preferred.
• Strong basic knowledge of automotive systems, repairs, and maintenance schedules.
• Excellent verbal and written communication skills with a track record of high customer satisfaction (CSI/ACE) scores.
• Ability to multitask, manage time effectively, and handle stressful situations with professionalism.
• Valid driver’s license and clean driving record.
• Proficiency with dealership management software (e.g., Reynolds & Reynolds, CDK Drive, or Xtime) is a plus.

Responsibilities

• Greet customers promptly and gather detailed information regarding their vehicle concerns and maintenance needs.
• Translate customer descriptions into clear, actionable work orders for technicians.
• Provide accurate cost estimates, outline service options, and gain customer approval before work begins.
• Track vehicle status throughout the day and provide proactive updates to customers.
• Describe and recommend appropriate maintenance services and repairs based on manufacturer guidelines and vehicle inspection reports.
• Review completed work orders with customers, explain charges clearly, cashier and process final payments.

Skills

Customer service

Communication

Multitasking

Attention to detail

Sales experience

Tools

Reynolds & Reynolds

CDK Drive

Xtime

Job description

Service Advisor – Acura of Austin North

Are you an organized, customer-focused communicator who thrives in a fast-paced environment? We are seeking a full-time Automotive Service Advisor to join our busy dealership service department. As the primary liaison between our customers and technicians, you will play a critical role in delivering an exceptional service experience.

Key Responsibilities

• Greet customers promptly and gather detailed information regarding their vehicle concerns and maintenance needs.
• Translate customer descriptions into clear, actionable work orders for technicians.
• Provide accurate cost estimates, outline service options, and gain customer approval before work begins.
• Track vehicle status throughout the day and provide proactive updates to customers.
• Describe and recommend appropriate maintenance services and repairs based on manufacturer guidelines and vehicle inspection reports.
• Review completed work orders with customers, explain charges clearly, cashier and process final payments.

Qualifications

3 years of experience as an Automotive Service Advisor, Writer, or in a retail automotive customer service role preferred.

Strong basic knowledge of automotive systems, repairs, and maintenance schedules.

Excellent verbal and written communication skills with a track record of high customer satisfaction (CSI/ACE) scores.

Ability to multitask, manage time effectively, and handle stressful situations with professionalism.

Valid driver’s license and clean driving record.

Proficiency with dealership management software (e.g., Reynolds & Reynolds, CDK Drive, or Xtime) is a plus.

Pay & Benefits

• Compensation: Commission CSI/ACE performance bonuses.
• Benefits: Medical, dental, and vision insurance options.
• Retirement: 401(k) with company match.
• Time Off: Paid time off after 12 months and holiday pay.
• Growth: Ongoing manufacturer training and career advancement opportunities.