Service Advisor – High-Volume Automotive Service Drive

Donayreshonda; Fort Wayne (IN); On-site; USD 65,000 - 150,000; Full time

Benefits offered by this job

Health and dental insurance

401(k) retirement plan with company match

Fitness Club Discount

Job summary

Donayreshonda in Fort Wayne is seeking a motivated Service Advisor to enhance customer experience and streamline vehicle repairs. In this challenging role, you will be the main contact for customers, guiding them from drop-off to delivery and addressing vehicle issues efficiently.

The ideal candidate should possess strong communication and multitasking abilities, along with a problem-solving mindset. This role offers a lucrative performance-driven compensation package and a dynamic work environment.

Qualifications

• 1–2+ years of Service Advisor or high-level customer service experience preferred.
• Strong communication and multitasking skills.
• Automotive knowledge strongly preferred.

Responsibilities

• Lead the customer experience from vehicle drop‑off to delivery.
• Investigate customer concerns and identify the right repair solutions.
• Present repair recommendations and estimates.

Skills

Strong communication

Multitasking skills

Problem-solving mindset

Automotive knowledge

Computer proficiency

Job description

$65,000 – $150,000+ | Performance-Based Pay | Growth Opportunity

Our dealership services 150+ vehicles per day, and we’re looking for someone who can thrive in a fast-moving environment where priorities shift constantly and problem‑solving matters.

The Service Advisor is the primary point of contact for customers bringing their vehicles in for repair and/or maintenance. The Service Advisor is responsible for greeting customers, addressing their vehicle issues, explaining necessary repairs and costs, communicating with technicians and ensuring timely service and delivery while maintaining customer satisfaction.

What You’ll Do

• Lead the customer experience from vehicle drop‑off to delivery
• Investigate customer concerns and identify the right repair solutions
• Build trust through clear, confident communication
• Present repair recommendations and estimates
• Coordinate with technicians to ensure efficient workflow and accurate diagnostics
• Manage multiple repair orders and customer updates simultaneously
• Handle unexpected issues, delays, and objections professionally
• Help maintain workflow in a high-volume service drive

A Day in the Life

Your day starts early by reviewing appointments and preparing for a full service drive.

Once the doors open, the pace picks up quickly. Customers arrive back-to-back, technicians need updates, phones are ringing, and priorities shift throughout the day.

You may be:

• Greeting a customer with a warning light concern
• Updating another customer on repair progress
• Reviewing technician findings
• Explaining recommendations and pricing
• Managing multiple repair orders at different stages

Success in this role requires:

• Staying composed under pressure
• Communicating clearly and confidently
• Solving problems in real time
• Managing interruptions without losing focus
• Taking ownership instead of passing problems along

This environment is fast, demanding, and highly rewarding for someone who enjoys challenge, responsibility, and performance-driven income.

What We’re Looking For

• 1–2+ years of Service Advisor or high-level customer service experience preferred
• Automotive knowledge strongly preferred
• Strong communication and multitasking skills
• Ability to stay organized in a high-volume environment
• Problem-solving mindset with strong ownership mentality
• Comfortable making decisions and adapting quickly
• Computer proficiency
• Valid driver’s license and clean driving record

Compensation & Schedule

Compensation

• 100% commission-based – unlimited earning potential based on performance.
• Advisors' compensation varies depending on performance but typically range from $65k‑150k+ annually.

Schedule

Rotating schedule includes Saturdays and extended hours:

• Week 1: Mon–Fri 6:30 AM – 4:00 PM + Saturday 7:30 AM – 3:00 PM
• Week 2: Mon–Fri 6:30 AM – 4:30 PM
• Week 3: Mon–Fri 6:30 AM – 5:00 PM
• Week 4: Mon–Fri 6:30 AM – 6:00 PM + 1 weekday off

Why This Role?

This position is ideal for someone who wants:

• High earning potential
• A fast-paced, team-driven environment
• Career growth and advancement
• A role where performance directly impacts income
• The opportunity to take ownership and make decisions

If you are simply looking to “write tickets” and a predictable work environment, this role will frustrate you.

If you take ownership, think critically, communicate confidently, and perform well under pressure, you’ll have the opportunity to build a highly rewarding career here.

Benefits:

• Competitive pay with performance-based compensation
• Health and dental insurance
• Supplemental vision, dental, and life insurance
• Paid time off and holidays
• Closed on major holidays
• Short-term disability insurance
• Life insurance coverage at no cost, fully paid by the employer
• Employee Assistance Program
• Fitness Club Discount
• 401(k) retirement plan with company match.
• Employee discounts on parts and services
• Ongoing training and career advancement opportunities
• Fast-paced, high-energy environment
• Supportive, friendly, and positive company culture

Any physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Don Ayres is an Equal Opportunity Employer.