Service Advisor

Gene Steffy Auto Group; Fremont (NE); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k)

Training & Career Advancement

Job summary

Gene Steffy Auto Group in Fremont, NE is seeking a motivated Service Advisor to be the primary contact between customers and the service department, guiding the vehicle from drop-off to delivery and ensuring a smooth, customer-focused experience. You will greet customers, document concerns, communicate repair recommendations, and secure authorizations.

This fast-paced, performance-driven role rewards strong communication, organization, and the ability to manage multiple priorities in a

Qualifications

• Previous automotive service advising experience
• Knowledge of vehicle maintenance and repair terminology
• Experience with dealership management systems (DealerTrack)
• Strong background in retail, hospitality, or commissioned sales
• Ability to upsell services professionally and ethically

Responsibilities

• Greet customers promptly and professionally
• Accurately document customer concerns and vehicle information
• Communicate repair recommendations clearly and confidently
• Provide cost estimates and secure customer authorization
• Coordinate workflow with technicians and parts department
• Provide proactive status updates to customers
• Review completed repairs and invoices with customers
• Handle warranty, customer-pay, and internal repair orders
• Maintain CSI-focused service experience
• Manage multiple repair orders simultaneously in a high-volume environment

Skills

Strong communication

Interpersonal skills

Sales confidence

Organized

Follow-through

Calm under pressure

Reliability / punctuality

Tools

DealerTrack

Job description

Position Overview

We are seeking a motivated and customer-focusedService Advisorto join our dealership team. The Service Advisor serves as the primary point of contact between customers and the service department, ensuring a seamless experience from vehicle drop-off through delivery.

This is a fast-paced, performance-driven role that requires strong communication skills, organization, and the ability to manage multiple priorities throughout the day.

Automotive experience needed for this role. We are willing to train the right candidate with strong customer service and sales aptitude.

Key Responsibilities

• Greet customers promptly and professionally
• Accurately document customer concerns and vehicle information
• Communicate repair recommendations clearly and confidently
• Provide cost estimates and secure customer authorization
• Coordinate workflow with technicians and parts department
• Provide proactive status updates to customers
• Review completed repairs and invoices with customers
• Handle warranty, customer-pay, and internal repair orders
• Maintain CSI-focused service experience
• Manage multiple repair orders simultaneously in a high-volume environment

Qualifications

Preferred:

• Previous automotive service advising experience
• Knowledge of vehicle maintenance and repair terminology
• Experience with dealership management systems (DealerTrack)

Also Considered:

• Strong background in retail, hospitality, or commissioned sales
• Proven customer service experienceli>
• Ability to upsell services professionally and ethically

Skills & Traits We Value

• Strong communication and interpersonal skills
• Sales confidence without being pushy
• High level of organization and follow-through
• Ability to stay calm under pressure
• Accountability and attention to detail
• Team-oriented mindset
• Reliable attendance and punctuality

Compensation & Benefits

• Competitive base pay + performance-based bonus
• Free Health Insurance (Dental andVision are also available)
• Paid time off
• 401(k)
• Ongoing training and career advancement opportunities

Top performers are highly compensated. This role rewards individuals who take ownership of their results and provide exceptional customer experiences.

Schedule

• Full-time (7:00am-5:30pm)
• Saturdays required - (7:00am-12:00pm, rotating schedule)

Why Join Us?

We are committed to building a high-performance service team that values professionalism, integrity, and growth. If you thrive in a fast-paced environment and enjoy helping customers, we want to speak with you.