Service Advisor

Umansky-Automotive-Group-2; Austin (TX); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Commission-based pay

Medical, dental, and vision insurance

401(k) with company match

Paid time off after 12 months

Holiday pay

Ongoing manufacturer training

Job summary

Acura of Austin North is seeking an organized, customer-focused Automotive Service Advisor to join our busy dealership service department. You will be the primary liaison between customers and technicians, delivering an exceptional service experience.

Responsibilities include greeting customers, creating clear work orders, providing cost estimates, and updating on status throughout the day. A strong CSI track record and experience with dealership software are highly valued.

Qualifications

• 3+ years of experience as an Automotive Service Advisor, Writer, or in a retail automotive customer service role preferred.
• Strong basic knowledge of automotive systems, repairs, and maintenance schedules.
• Excellent verbal and written communication skills with a track record of high customer satisfaction (CSI/ACE) scores.
• Ability to multitask, manage time effectively, and handle stressful situations with professionalism.
• Valid driver's license and clean driving record.
• Proficiency with dealership management software (e.g., Reynolds & Reynolds, CDK Drive, or Xtime) is a plus.

Responsibilities

• Greet customers promptly and gather detailed information regarding their vehicle concerns and maintenance needs.
• Translate customer descriptions into clear, actionable work orders for technicians.
• Provide accurate cost estimates, outline service options, and gain customer approval before work begins.
• Track vehicle status throughout the day and provide proactive updates to customers.
• Describe and recommend appropriate maintenance services and repairs based on manufacturer guidelines and vehicle inspection reports.
• Review completed work orders with customers, explain charges clearly, cashier and process final payments.

Skills

Customer service

Communication

Time management

Multitasking

CSI Scores

Drivers license

Tools

Reynolds & Reynolds

CDK Drive

Xtime

Job description

Service Advisor – Acura of Austin North

Are you an organized, customer-focused communicator who thrives in a fast-paced environment? We are seeking a full-timeAutomotive Service Advisorto join our busy dealership service department. As the primary liaison between our customers and technicians, you will play a critical role in delivering an exceptional service experience.

Key Responsibilities

• Greet customers promptly and gather detailed information regarding their vehicle concerns and maintenance needs.

• Translate customer descriptions into clear, actionable work orders for technicians.

• Provide accurate cost estimates, outline service options, and gain customer approval before work begins.

• Track vehicle status throughout the day and provide proactive updates to customers.

• Describe and recommend appropriate maintenance services and repairs based on manufacturer guidelines and vehicle inspection reports.

• Review completed work orders with customers, explain charges clearly, cashier and process final payments.

Qualifications

• 3+ years of experience as an Automotive Service Advisor, Writer, or in a retail automotive customer service role preferred.

• Strong basic knowledge of automotive systems, repairs, and maintenance schedules.

• Excellent verbal and written communication skills with a track record of high customer satisfaction (CSI/ACE) scores.

• Ability to multitask, manage time effectively, and handle stressful situations with professionalism.

• Valid driver's license and clean driving record.

• Proficiency with dealership management software (e.g., Reynolds & Reynolds, CDK Drive, or Xtime) is a plus.

Pay & Benefits

• Compensation:Commission + CSI/ACE performance bonuses.

• Benefits:Medical, dental, and vision insurance options.

• Retirement:401(k) with company match.

• Time Off:Paid time off after 12 months and holiday pay.

• Growth:Ongoing manufacturer training and career advancement opportunities.