Automotive Service Advisor - Sterling McCall Acura

Group 1 Collision Round Rock; Houston (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Paid time off

Employee stock purchase plan

Vehicle purchase program

Training opportunities

Awards program

Job summary

Group 1 Acura Southwest Houston is seeking an Automotive Service Advisor to join our high-performing dealership. You will schedule, greet customers, document concerns, create repair orders, and recommend maintenance based on vehicle condition.

Join a team focused on customer satisfaction, strong product knowledge, and building long-term relationships. We offer competitive pay with bonuses and comprehensive benefits. Equal opportunity employer.

Qualifications

• 2+ years of Service Advisor experience with ability to be productive immediately.
• Strong understanding of dealership processes and full write-up-to-delivery workflow.
• Proven ability to thrive in a fast-paced service drive.
• Confident presenting maintenance and repair recommendations to clients.
• Strong communication skills with a focus on delivering high CSI.
• Highly organized with ability to manage WIP and follow-ups effectively.

Responsibilities

• Schedule, confirm, and manage service appointments to ensure an efficient and seamless customer experience.
• Greet customers, perform vehicle walkarounds, and accurately document concerns and service needs.
• Create detailed repair orders with clear, transparent cost and time estimates.
• Recommend maintenance and additional services based on vehicle condition, mileage, and manufacturer guidelines.
• Communicate effectively with technicians and parts departments to prioritize work and ensure timely completion.
• Provide consistent updates to customers on repair status, timelines, and any changes to scope or cost.
• Deliver vehicles upon completion, reviewing work performed and ensuring customer satisfaction.
• Maintain strong product and warranty knowledge to confidently guide customers through service recommendations.
• Build and maintain long-term customer relationships to drive retention and repeat business.

Skills

Customer service

Dealership processes

Communication skills

Organizational skills

Background check

Job description

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Overview

Group 1 Acura Southwest Houston is seeking a qualified Automotive Service Advisor to join our team!

This is an opportunity to be part of a high-performing dealership where delivering an exceptional customer experience, working collaboratively, and growing professionally are top priorities.

Responsibilities

• Schedule, confirm, and manage service appointments to ensure an efficient and seamless customer experience
• Greet customers, perform vehicle walkarounds, and accurately document concerns and service needs
• Create detailed repair orders with clear, transparent cost and time estimates
• Recommend maintenance and additional services based on vehicle condition, mileage, and manufacturer guidelines
• Communicate effectively with technicians and parts departments to prioritize work and ensure timely completion
• Provide consistent updates to customers on repair status, timelines, and any changes to scope or cost
• Deliver vehicles upon completion, reviewing work performed and ensuring customer satisfaction
• Maintain strong product and warranty knowledge to confidently guide customers through service recommendations
• Build and maintain long-term customer relationships to drive retention and repeat business

Qualifications

• 2+ years of Service Advisor experience with ability to be productive immediately
• Strong understanding of dealership processes and full write-up-to-delivery workflow
• Proven ability to thrive in a fast-paced service drive
• Confident presenting maintenance and repair recommendations to clients
• Strong communication skills with a focus on delivering high CSI
• Highly organized with ability to manage WIP and follow-ups effectively
• Valid driver’s license with a clean driving record
• Must pass background check, MVR, and drug screening

In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training, provided equipment, and advancement opportunities
• Market-leading pay based on experience plus bonuses
• Structured, self-paced, and paid training opportunities leading to manufacturer and Group 1 recognition
• Pinnacle Awards Program

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.