Service Advisor | $75k-$125k+, Growth & Benefits

Town and Country Toyota; Charlotte (NC); Hybrid; USD 75,000 - 125,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off

Employee Pricing on Purchases & Leases

Free & Discounted Gym Membership

Exclusive Travel Deals on Hotels, Rent

Career Growth in a Fortune 500 Company

Job summary

Town and Country Ford in Charlotte, NC seeks an experienced Service Advisor to serve as the liaison between customers and technicians, ensuring accurate issue diagnosis, timely service, and transparent communication. The role emphasizes delivering excellent customer service and maintaining detailed service records.

Responsibilities include coordinating appointments, explaining estimates, and processing payments while staying current on automotive technologies.

Qualifications

• 1+ year experience as a Service Advisor in an automotive dealer.
• Strong communication and customer service skills.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask in a fast-paced environment.
• Excellent organizational and time-management skills.
• Familiarity with service department operations and procedures.
• Valid driver's license with a clean driving record.
• Authorized to work in the USA and able to pass pre-employment checks.

Responsibilities

• Greet customers professionally and document vehicle issues accurately.
• Explain recommended services and obtain customer approval.
• Schedule appointments and manage service bay availability.
• Coordinate with technicians to ensure timely repairs.
• Provide status updates and accurate repair timelines to customers.
• Prepare invoices with service breakdowns and handle billing inquiries.
• Follow up to ensure satisfaction and address concerns.
• Stay informed about latest automotive technologies and services.

Skills

Communication skills

Customer service

Multitasking

Time management

Organizational skills

Automotive knowledge

Tools

CDK

Job description

Town and Country Ford in Charlotte, NC seeks an experienced Service Advisor to serve as the liaison between customers and technicians, ensuring accurate issue diagnosis, timely service, and transparent communication. The role emphasizes delivering excellent customer service and maintaining detailed service records.

Responsibilities include coordinating appointments, explaining estimates, and processing payments while staying current on automotive technologies.