Service Advisor – Incentives, Benefits & Growth

Friendship Automotive Enterprises; Forest City (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Company holidays

401(k)

Gym reimbursements

Job summary

Friendship Automotive in Forest City, NC is seeking a Service Advisor to join our team. You will greet customers, document vehicle issues, determine maintenance needs, prepare service estimates, and keep customers informed throughout the repair process.

This role emphasizes reliability, strong communication, and a professional appearance in a fast-paced, process-driven environment. Compensation is incentive- and commission-based with training based on experience, plus a comprehensive benefits

Qualifications

• Strong focus on customer service.
• Excellent written and verbal communication.
• Ability to work in a process-driven environment.
• Desire to work in a fast-paced position.
• Attention to detail and organization.
• Professional, well-groomed appearance.

Responsibilities

• Promptly greet customers to obtain contact and vehicle information
• Clearly document vehicle issues and customer concerns
• Determine and recommend necessary maintenance or repairs
• Prepare an accurate estimate for the cost of services
• Monitor the service process and update customers frequently
• Communicate completed services and charges to customers
• Verify invoices and repair orders
• Assist Service Manager as needed

Skills

Customer service

Communication skills

Process-driven

Fast-paced environment

Detail-oriented

Organization

Professional appearance

Job description

Friendship Automotive in Forest City, NC is seeking a Service Advisor to join our team. You will greet customers, document vehicle issues, determine maintenance needs, prepare service estimates, and keep customers informed throughout the repair process.

This role emphasizes reliability, strong communication, and a professional appearance in a fast-paced, process-driven environment. Compensation is incentive- and commission-based with training based on experience, plus a comprehensive benefits