Service Advisor | Customer-Focused, Flexible Hours, Benefits

Hireology; Oakview (NC); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401(K)

Flexible Working Hours

Competitive Pay

Job summary

Hireology is hiring a Service Advisor for a Ford Dealership in North Carolina. The role involves greeting customers, listening to needs, scheduling appointments, and coordinating loaner cars while verifying insurance for maintenance.

Responsibilities include gathering vehicle information, reporting symptoms, estimating costs, tracking progress, and communicating final charges to customers. A Ford dealership background and strong customer service are preferred.

Qualifications

• Customer service-focused mindset and ability to communicate clearly with customers.
• Ability to identify problems quickly and report vehicle symptoms accurately.
• Willingness to learn new programs and repair/service procedures.

Responsibilities

• Greet customers promptly and collect necessary information.
• Obtain customer and vehicle details and report symptoms.
• Prepare cost estimates for labor and parts.
• Monitor progress and keep customers updated.
• Explain completed work and charges to customers.

Skills

Customer service

Problem solving

Communication

Computer skills

Adaptability

Ford dealership experience

Teamwork

Education

High school diploma or equivalent

Tools

CDK experience

Job description

Hireology is hiring a Service Advisor for a Ford Dealership in North Carolina. The role involves greeting customers, listening to needs, scheduling appointments, and coordinating loaner cars while verifying insurance for maintenance.

Responsibilities include gathering vehicle information, reporting symptoms, estimating costs, tracking progress, and communicating final charges to customers. A Ford dealership background and strong customer service are preferred.