Service Advisor

Kayser Automotive Group; Watertown (WI); On-site; USD 28,000 - 39,000; Full time

Job summary

Kayser Chrysler Center of Watertown in Watertown, WI is seeking an Automotive Service Advisor who listens to customers, records symptoms accurately, and collaborates with technicians and parts staff to prepare clear recommendations and estimates.

You will explain what needs attention, obtain customer approval before work begins, keep customers informed about pricing, progress, and completion times, and coordinate appointments and follow‑ups to ensure a smooth, trustworthy service experience.

Qualifications

• Customer-focused service mindset and ability to listen to customers.
• Willingness to learn dealership software and vehicle technology.
• Experience communicating clearly with customers and technicians.

Responsibilities

• Welcome customers and listen to their concerns.
• Document vehicle symptoms and service needs accurately.
• Explain recommendations and estimates to customers.
• Obtain customer approval before work begins.
• Keep customers informed about pricing, progress, and completion times.
• Coordinate appointments, transportation needs, and follow-up.
• Review completed work and plan future visits.

Skills

Customer service

Communication

Problem solving

Organization

Teamwork

Dealership software

Vehicle technology

Tools

Dealer Management System

Job description

Automotive Service Advisor

Kayser Chrysler Center of Watertown | Watertown, WI

Take ownership. Build trust. Make an impact every day.

A customer walks in worried about their vehicle, their schedule, and what the repair might cost. You have the opportunity to turn that uncertainty into confidence.

At Kayser Chrysler Center of Watertown, we’re looking for a Service Advisor who communicates clearly, follows through, and takes pride in helping people. Someone who can keep a busy day moving while making each customer feel like they matter.

The Kayser Automotive Group has served customers for more than 100 years. Help us earn the next customer’s trust.

Your role

• Welcome customers and listen carefully to their concerns.
• Document vehicle symptoms and service needs accurately.
• Work with technicians and the parts team to prepare clear recommendations and estimates.
• Explain what needs attention, why it matters, and what can be planned for later.
• Obtain customer approval before additional work begins.
• Keep customers informed about pricing, progress, and completion times.
• Coordinate appointments, transportation needs, and follow-up.
• Review completed work with customers and help them plan their next service visit.

What makes you a strong fit

• You communicate with confidence, patience, and respect.
• You stay organized when the phone rings, customers arrive, and plans change.
• You recommend needed work honestly and can explain its value.
• You take responsibility for solving problems and closing the loop.
• You work well with technicians, parts professionals, and fellow advisors.
• You’re comfortable learning dealership software and vehicle technology.
• Automotive service advising experience is preferred. Strong customer service or sales experience is also worth a conversation.

What we value

Clear expectations. Teamwork. A willingness to learn. The attitude to handle a difficult conversation well and the discipline to do what you said you would do.

Your work matters here. You help customers make informed decisions, help technicians move repairs forward, and give people a reason to return.