Automotive Service Advisor: Build Trust & Clear Plans

Chrysler LLC

Watertown (WI)

On-site

USD 42,000 - 60,000

Full time

6 days ago

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Job summary

Kayser Chrysler Center of Watertown in Watertown, WI is seeking an Automotive Service Advisor to welcome customers, document vehicle concerns, and collaborate with technicians and parts staff to present clear repair recommendations and estimates. You will explain the urgency and plan, obtain approvals, and keep customers informed about progress and costs.

Candidates should communicate confidently, stay organized under busy conditions, and be comfortable learning dealership software and vehicle

Qualifications

Experience in automotive service advising is preferred.
Strong customer service or sales experience is a plus.
Ability to learn and use dealership software and vehicle technology.

Responsibilities

Welcome customers and listen carefully to their concerns.
Document vehicle symptoms and service needs accurately.
Work with technicians and the parts team to prepare clear recommendations and estimates.
Explain what needs attention, why it matters, and what can be planned for later.
Obtain customer approval before additional work begins.
Keep customers informed about pricing, progress, and completion times.
Coordinate appointments, transportation needs, and follow-up.
Review completed work with customers and help them plan their next service visit.