Customer-Focused Automotive Service Advisor

Kayser Automotive Group; Watertown (WI); On-site; USD 28,000 - 39,000; Full time

Job summary

Kayser Chrysler Center of Watertown in Watertown, WI is seeking an Automotive Service Advisor who listens to customers, records symptoms accurately, and collaborates with technicians and parts staff to prepare clear recommendations and estimates.

You will explain what needs attention, obtain customer approval before work begins, keep customers informed about pricing, progress, and completion times, and coordinate appointments and follow‑ups to ensure a smooth, trustworthy service experience.

Qualifications

• Customer-focused service mindset and ability to listen to customers.
• Willingness to learn dealership software and vehicle technology.
• Experience communicating clearly with customers and technicians.

Responsibilities

• Welcome customers and listen to their concerns.
• Document vehicle symptoms and service needs accurately.
• Explain recommendations and estimates to customers.
• Obtain customer approval before work begins.
• Keep customers informed about pricing, progress, and completion times.
• Coordinate appointments, transportation needs, and follow-up.
• Review completed work and plan future visits.

Skills

Customer service

Communication

Problem solving

Organization

Teamwork

Dealership software

Vehicle technology

Tools

Dealer Management System

Job description

Kayser Chrysler Center of Watertown in Watertown, WI is seeking an Automotive Service Advisor who listens to customers, records symptoms accurately, and collaborates with technicians and parts staff to prepare clear recommendations and estimates.

You will explain what needs attention, obtain customer approval before work begins, keep customers informed about pricing, progress, and completion times, and coordinate appointments and follow‑ups to ensure a smooth, trustworthy service experience.