Service Advisor

Kayser Ford Sauk City; Watertown (WI); On-site; USD 48,000 - 64,000; Full time

Job summary

Kayser Chrysler Center of Watertown is seeking an Automotive Service Advisor to welcome customers, gather details, and translate vehicle issues into clear service recommendations. You will work with technicians and parts staff to build accurate estimates, explain implications to customers, and secure approval before work begins.

In this role, you will maintain transparent communication on pricing, progress, and completion, coordinate drop-offs and pickups, and follow up to plan future service

Qualifications

• Experience in automotive service advising or related customer-facing roles.
• Excellent communication and customer service skills.
• Ability to stay organized in a fast-paced environment.

Responsibilities

• Welcome customers and listen carefully to their concerns.
• Document vehicle symptoms and service needs accurately.
• Work with technicians and parts team to prepare clear recommendations and estimates.
• Explain what needs attention, why it matters, and what can be planned for later.
• Obtain customer approval before additional work begins.
• Keep customers informed about pricing, progress, and completion times.
• Coordinate appointments, transportation needs, and follow-up.
• Review completed work with customers and help them plan their next service visit.

Skills

Communication

Organization

Customer service

Problem solving

Dealership software

Vehicle knowledge

Tools

Dealership software

Job description

Automotive Service Advisor

Kayser Chrysler Center of Watertown | Watertown, WI

Take ownership. Build trust. Make an impact every day.

A customer walks in worried about their vehicle, their schedule, and what the repair might cost. You have the opportunity to turn that uncertainty into confidence.

At Kayser Chrysler Center of Watertown, we’re looking for a Service Advisor who communicates clearly, follows through, and takes pride in helping people. Someone who can keep a busy day moving while making each customer feel like they matter.

The Kayser Automotive Group has served customers for more than 100 years. Help us earn the next customer’s trust.

Your role

• Welcome customers and listen carefully to their concerns.
• Document vehicle symptoms and service needs accurately.
• Work with technicians and the parts team to prepare clear recommendations and estimates.
• Explain what needs attention, why it matters, and what can be planned for later.
• Obtain customer approval before additional work begins.
• Keep customers informed about pricing, progress, and completion times.
• Coordinate appointments, transportation needs, and follow-up.
• Review completed work with customers and help them plan their next service visit.

What makes you a strong fit

• You communicate with confidence, patience, and respect.
• You stay organized when the phone rings, customers arrive, and plans change.
• You recommend needed work honestly and can explain its value.
• You take responsibility for solving problems and closing the loop.
• You work well with technicians, parts professionals, and fellow advisors.
• You’re comfortable learning dealership software and vehicle technology.
• Automotive service advising experience is preferred. Strong customer service or sales experience is also worth a conversation.

What we value

Clear expectations. Teamwork. A willingness to learn. The attitude to handle a difficult conversation well and the discipline to do what you said you would do.

Your work matters here. You help customers make informed decisions, help technicians move repairs forward, and give people a reason to return.