Service Advisor

Kayser Ford Lincoln; Watertown (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Kayser Chrysler Center of Watertown is seeking an experienced Service Advisor to join our service department and drive customer satisfaction. You will build relationships, diagnose vehicle needs, and guide customers from check-in to delivery with clear communication.

The ideal candidate has automotive service advisory experience, strong communication, and a professional appearance. We value a team-first attitude and a commitment to growing our careers within our dealership.

Qualifications

• Previous Automotive Service Advisor Experience Preferred.
• Strong customer service and communication skills.
• Ability to confidently recommend maintenance and repairs.
• Professional appearance and attitude.
• Team-first attitude.

Responsibilities

• Greet customers and provide a professional, welcoming experience.
• Write accurate repair orders and document customer concerns.
• Recommend maintenance and repairs based on vehicle needs.
• Communicate inspection results and repair recommendations clearly.
• Present estimates and obtain customer authorization.
• Maintain consistent communication with customers throughout the repair process.
• Coordinate with Technicians, Parts, and Service Management.
• Monitor repair order progress and keep customers updated.
• Review completed repairs with customers at delivery.
• Follow up with customers after their visit when appropriate.
• Maintain accurate records and follow dealership processes.
• Help achieve Service Department customer satisfaction, sales, and gross profit goals.

Skills

Customer service

Communication

Relationship building

Time management

Organization

Team player

Job description

Absolutely. For Kayser Chrysler Center of Watertown, I’d position this as a customer-focused, high-energy Service Advisor role and emphasize that we want someone who can sell recommended maintenance and repairs while taking care of the customer.

Service Advisor

Kayser Chrysler Center of Watertown | Watertown, WI

Kayser Chrysler Center of Watertown is looking for an experienced, motivated Service Advisor to join our growing Service Department.

We are looking for someone who understands that being a great Service Advisor is about more than writing repair orders. It is about building relationships, communicating clearly with customers, identifying their vehicle’s needs, and helping the Service Department deliver an excellent experience from check‑in to delivery.

What You’ll Do

• Greet customers and provide a professional, welcoming experience
• Write accurate repair orders and document customer concerns
• Recommend maintenance and repairs based on vehicle needs
• Communicate inspection results and repair recommendations clearly
• Present estimates and obtain customer authorization
• Maintain consistent communication with customers throughout the repair process
• Coordinate closely with Technicians, Parts, and Service Management
• Monitor repair order progress and keep customers updated
• Review completed repairs with customers at delivery
• Follow up with customers after their visit when appropriate
• Maintain accurate records and follow dealership processes
• Help achieve Service Department customer satisfaction, sales, and gross profit goals

What We’re Looking For

• Previous Automotive Service Advisor Experience Preferred
• Strong customer service and communication skills
• Ability to confidently recommend maintenance and repairs
• Strong organizational and time management skills
• Ability to work in a fast‑paced environment
• Professional appearance and attitude
• Comfortable working with customers both in person and by phone
• A team‑first attitude
• Valid driver’s license
• Most importantly, we’re looking for someone who wants to build a career, not just fill a position.

Why Kayser Chrysler Center of Watertown?

You will be joining a dealership that is focused on improving its processes, developing its people, and growing its Service Department. We believe our Advisors should have the tools, training, and support necessary to be successful.

If you are an experienced Service Advisor who takes pride in taking care of customers, knows how to sell service without being pushy, and wants an opportunity to grow, we want to talk to you.