Automotive Service Advisor: Build Trust & Impact

Kayser Ford Sauk City; Watertown (WI); On-site; USD 48,000 - 64,000; Full time

Job summary

Kayser Chrysler Center of Watertown is seeking an Automotive Service Advisor to welcome customers, gather details, and translate vehicle issues into clear service recommendations. You will work with technicians and parts staff to build accurate estimates, explain implications to customers, and secure approval before work begins.

In this role, you will maintain transparent communication on pricing, progress, and completion, coordinate drop-offs and pickups, and follow up to plan future service

Qualifications

• Experience in automotive service advising or related customer-facing roles.
• Excellent communication and customer service skills.
• Ability to stay organized in a fast-paced environment.

Responsibilities

• Welcome customers and listen carefully to their concerns.
• Document vehicle symptoms and service needs accurately.
• Work with technicians and parts team to prepare clear recommendations and estimates.
• Explain what needs attention, why it matters, and what can be planned for later.
• Obtain customer approval before additional work begins.
• Keep customers informed about pricing, progress, and completion times.
• Coordinate appointments, transportation needs, and follow-up.
• Review completed work with customers and help them plan their next service visit.

Skills

Communication

Organization

Customer service

Problem solving

Dealership software

Vehicle knowledge

Tools

Dealership software

Job description

Kayser Chrysler Center of Watertown is seeking an Automotive Service Advisor to welcome customers, gather details, and translate vehicle issues into clear service recommendations. You will work with technicians and parts staff to build accurate estimates, explain implications to customers, and secure approval before work begins.

In this role, you will maintain transparent communication on pricing, progress, and completion, coordinate drop-offs and pickups, and follow up to plan future service