Service Advisor

Finley River Auto and Diesel; Ozark (MO); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Performance bonus

Employee discounts

Free snacks

Uniforms provided

Paid time off

Profit sharing

Training & development

Job summary

Finley River Auto and Diesel in Ozark, MO is seeking a Service Advisor to balance customer care, clear communication, and sales throughout the service process. You’ll greet customers, present estimates using digital inspections and approved pricing guidelines, and coordinate workflow with technicians and parts staff to ensure a professional experience from intake to delivery.

If you thrive on building trust and long-term relationships, this role offers growth in a locally owned shop that values

Qualifications

• Client-focused advisor with hospitality experience required.
• Automotive service adviser experience is ideal but not required.
• Sales experience is a plus, but not a salesperson first.
• Experience with Tekmetric is a huge plus.

Responsibilities

• Greet customers professionally and guide them through intake and inspection.
• Build and present estimates using digital inspections and pricing guidelines.
• Communicate with customers, technicians, and parts staff to manage timelines.
• Ensure quality control, delivery review, and post-service follow up.
• Follow intake, documentation, and delivery procedures.

Skills

Customer focus

Communication skills

Sales experience

Hospitality experience

Tekmetric experience

Job description

Benefits:

• Bonus based on performance
• Employee discounts
• Free food & snacks
• Free uniforms
• Paid time off
• Profit sharing
• Training & development

The Service Advisor Role

We’re looking for a Service Advisor who understands how to balance customer care, clear communication, and sales. This role serves as the primary point of contact for customers throughout the service process and is responsible for building trust, presenting recommendations, coordinating workflow, and ensuring a professional experience from intake through delivery. The Service Advisor plays a critical role in customer satisfaction, shop efficiency, and revenue growth.

Requirements and Responsibilities

• Greet customers professionally and guide them through the intake and inspection process
• Build and present estimates using digital inspections and approved pricing guidelines
• Communicate clearly with customers, technicians, and parts staff to manage timelines and expectations
• Follow all intake, documentation, follow up, and delivery procedures
• Ensure a positive final experience through quality control, delivery review, and post service follow up

You May Be a Great Fit If You:

• Enjoy working directly with customers and building long term relationships
• Are comfortable presenting recommendations and asking for the sale
• Stay organized and calm while managing multiple vehicles and customers
• Follow processes and scripts consistently without cutting corners
• Take ownership of the full customer experience from start to finish

Why Join Our Team?

Because this role puts you at the center of the customer experience and the success of the shop. You’ll have the opportunity to build trust, drive results, and grow within a locally owned business that values professionalism, accountability, teamwork, and doing things the right way.

What are we looking for?

We are looking for a client focused advisor, automotive advisor experience is ideal but not required. Client experience and hospitality experience is a must. Sales experience is good, but we are not looking for a salesperson first, we are looking for someone who can build long term trust and relationships. Experience with Tekmetric is a HUGE plus.