Service Advisor

Meineke - 2887; Sioux City (IA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Opportunity for advancement

Training & development

Job summary

Meineke - 2887 in Sioux City is seeking a Service Advisor to join our busy automotive service center. You will apply your communication and customer relationship skills to guide customers through repairs and service recommendations.

You will oversee service advisors, ensure timely completion of repairs, and mentor staff on best practices for sales and customer service while maintaining profitability and high morale. We offer opportunities for advancement, ongoing training, and employee discounts.

Qualifications

• Excellent communication and customer relationship skills.
• Minimum two years of experience as a service advisor.
• Knowledge of automotive repair processes.
• Ability to mentor staff and oversee service department.

Responsibilities

• Oversee service advisors and ensure customer satisfaction.
• Address customer inquiries and manage documentation.
• Ensure repairs and maintenance tasks are completed timely.
• Mentor employees on sales and service techniques.
• Oversee day-to-day operations of the service department.

Skills

Customer relationship skills

Strong communication

Team leadership

Service writer capabilities

Problem solving

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Automotive service software

Documentation management

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Training & development

Job Summary

We are looking for a Service Advisor to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience.

Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service advisors, addressing customer inquiries, and managing required documentation.

Responsibilities

• Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
• Ensure repairs and maintenance tasks are completed in a timely manner
• Mentor employees on best practices for improving sales and customer service techniques
• Oversee day-to-day operations of the service department
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records

Qualifications

• High school diploma or GED required bachelor’s degree preferred
• Valid state-issued driver’s license and clean driving record are required
• Successful completion of a pre-employment drug and background screening
• At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred
• Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required

Why Meineke?

• Meineke values personal and professional growth.
• Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements.
• Join a team of driven and talented individuals who share your passion for high-quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie.
• With locally-owned Meineke shops, experience a sense of community and connection with your customers and fellow team members.