Senior Service Advisor — Drive Customer Experience

Red Rock Ford, Inc; Williston (ND); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Compensation: $60,000 - $90,000 per

pay range

Job summary

Nelson Auto in North Dakota is seeking an experienced Service Advisor who will be the main link between customers and our technicians. In this fast-paced, people-focused role you will help customers understand service needs, schedule repairs, and keep work flowing smoothly through the shop.

Join a family-owned dealership committed to an exceptional customer experience, with strong career growth and competitive compensation ranging from $60,000 to $90,000 per year plus benefits.

Qualifications

• Previous Service Advisor, automotive technician, or customer service experience required.
• Previous dealership experience required.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic understanding of automotive systems or willingness to learn.
• Professional, team-oriented attitude.
• Computer proficiency and ability to learn dealership software systems.
• Valid driver’s license and acceptable driving record.

Responsibilities

• Greet customers and listen carefully to vehicle concerns and service needs
• Schedule service appointments and manage daily shop workflow
• Communicate repair recommendations, timelines, and costs clearly to customers
• Serve as the liaison between technicians and customers
• Monitor repair progress to ensure efficient turnaround times
• Review completed work with customers and explain services performed
• Collaborate with service and dealership leadership to maintain smooth operations
• Deliver an exceptional customer experience from check-in through vehicle pickup

Skills

Customer service

Communication

Multitasking

Team player

Computer literacy

Driving license

Tools

CRM software

Job description

Nelson Auto in North Dakota is seeking an experienced Service Advisor who will be the main link between customers and our technicians. In this fast-paced, people-focused role you will help customers understand service needs, schedule repairs, and keep work flowing smoothly through the shop.

Join a family-owned dealership committed to an exceptional customer experience, with strong career growth and competitive compensation ranging from $60,000 to $90,000 per year plus benefits.