Service Advisor

Ted Moore Auto Group; Oklahoma City (OK); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Flexible schedule

Benefits package

Paid vacations

401K with match

Free parking

Job summary

Ted Moore Auto Group in Oklahoma City seeks a Service Advisor to guide customers through available parts and service options when repairs are needed. You’ll build product knowledge and deliver honest guidance with a friendly smile; in-house training and competitive compensation are offered.

As a premier Oklahoma-based dealership group, we value customer service excellence and teamwork. Join us to help customers understand repairs, schedule service, and contribute to a positive driving experience.

Responsibilities

• Learn the basic operations of the Service Department.
• Work closely with supervisor and Service Advisors to provide optimum customer service.
• Greeting customers and scheduling service appointments.
• Cataloging customers concerns and comments.
• Writing service orders and descriptions of problems and repairs.
• Translating customers’ repair problems into standard repair terminology.
• Explaining repairs to customers.
• Test-driving vehicles to confirm service repairs.
• Estimating the cost and time needed for repairs.
• Handling customer complaints.

Job description

Join one of Oklahoma’s premier dealership groups, Ted Moore Auto Group, as a Service Advisor. Your job will be to help advise customers on the available parts and service options when their vehicles need repairs. We’re counting on you to develop extensive product knowledge and to serve all of our customers with a friendly smile and honest guidance. We offer in-house training and support as well as competitive compensation.

About Us

Ted Moore Auto Group is an Oklahoma-owned and locally operated automotive group with a primary focus within the automotive retailing industry. The company owns and operates several dealership franchises and collision centers within Oklahoma. The primary focus of Ted Moore Auto Group is to provide our customers the best experience, which is why we developed the Ted Moore Difference.

Benefits We Offer

• Some work schedule flexibility available
• Benefit Packages available - Health, Dental, Vision, Life, Flex Spending Offered
• Paid vacations
• 401K plan with match
• Free Parking

Automotive Service Drive Assistant Job Duties

• Learn the basic operations of the Service Department
• Work closely with supervisor and Service Advisors to provide optimum customer service
• Greeting customers and scheduling service appointments
• Cataloging customers concerns and comments
• Writing service orders and descriptions of problems and repairs
• Translating customers’ repair problems into standard repair terminology
• Explaining repairs to customers
• Test-driving vehicles to confirm service repairs
• Estimating the cost and time needed for repairs
• Handling customer complaints