Automotive Service Advisor | Fast-Paced Growth & Benefits

Tulsa Hyundai Group; Tulsa (OK); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Flex Spending Offered

Paid vacations

401K with match

Free Parking

Full time

Job summary

Tulsa Hyundai Group is seeking an experienced Automotive Service Advisor to manage each visit from write-up through delivery. You will set clear plans with customers, keep the shop informed, and follow up proactively to maximize customer satisfaction.

The role rewards a driven, focused professional with competitive pay and benefits in Tulsa, OK. Join a locally owned, Oklahoma-based automotive group offering opportunities for advancement.

Qualifications

• Prior experience as an automotive Service Advisor managing your own repair orders and customer relationships.
• A positive performance record you can discuss in specific terms, such as customer satisfaction, customer-pay hours sold, repeat business, or declined-service follow-up.
• The initiative to act on an aging repair order or a missed promise, and the judgment to involve the right teammate when you need help.

Responsibilities

• Listen to the customer's concern, document it accurately on the repair order, and agree on when the customer will hear from you next.
• Call customers who drop off their vehicles. Walk them through the technician's inspection video, share what checked out well, explain the recommendations and pricing, and ask for authorization.
• If the customer needs to prioritize, help them understand what needs attention first and offer to schedule the remaining work.
• Track your open repair orders, coordinate with technicians and parts, and contact the customer in the event pricing or timing changes.
• Review the completed work at pickup and follow up on outstanding concerns. Step in when a teammate needs help reaching a customer for answers.

Skills

Automotive Service Advisor

Customer service

Tools

Repair orders

Job description

Tulsa Hyundai Group is seeking an experienced Automotive Service Advisor to manage each visit from write-up through delivery. You will set clear plans with customers, keep the shop informed, and follow up proactively to maximize customer satisfaction.

The role rewards a driven, focused professional with competitive pay and benefits in Tulsa, OK. Join a locally owned, Oklahoma-based automotive group offering opportunities for advancement.