Automotive Service Advisor - Elevate Customer Experience

GRUBBS Family of Dealerships; Tulsa (OK); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off (PTO)

Medical Insurance

Dental Insurance

Vision Insurance

Life/AD&D Insurance

Short-term Disability Insurance

Long-term Disability Insurance

401(k) with Company Match

Pet Insurance

Job summary

Grubbs Automotive in Tulsa seeks an Automotive Service Advisor to be the first contact for maintenance and repairs. You will listen to concerns, document issues, and coordinate service appointments, providing accurate estimates and clear updates throughout the process.

The ideal candidate has proven experience in automotive service, strong customer service, and excellent communication and organizational skills to manage multiple tasks in a busy shop environment.

Qualifications

• Proven experience as an Automotive Service Advisor or similar role in the automotive industry.
• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency in automotive systems and diagnostics.
• Knowledge of vehicle maintenance and repair processes.
• Ability to work well under pressure and resolve conflicts effectively.

Responsibilities

• Greet customers and document vehicle concerns and schedule service appointments.
• Coordinate service technicians to prioritize repairs and optimize workshop capacity.
• Prepare accurate labor and parts estimates and explain them to customers.

Skills

Automotive Service Advisor

Customer Service

Communication

Organization

Diagnostics knowledge

Maintenance knowledge

Job description

Grubbs Automotive in Tulsa seeks an Automotive Service Advisor to be the first contact for maintenance and repairs. You will listen to concerns, document issues, and coordinate service appointments, providing accurate estimates and clear updates throughout the process.

The ideal candidate has proven experience in automotive service, strong customer service, and excellent communication and organizational skills to manage multiple tasks in a busy shop environment.