Service Manager

Ted Moore Auto Group; Stillwater (OK); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Full time

Health benefits

401K plan with match

Paid vacations

Free Parking

Job summary

Ted Moore Auto Group is seeking a Service Manager in Oklahoma to lead the service department, drive performance, and deliver outstanding customer experiences. You will manage staff, budgets, and service operations to achieve CSI and financial goals.

The role calls for hands-on leadership, a focus on process improvement, and a commitment to high standards of client service. This is a full-time position with solid benefits in a fast-paced dealership environment.

Qualifications

• Two or more years of management experience in an automotive service department.
• Experience managing 15+ employees preferred.
• Ability to work independently and be self-motivated.

Responsibilities

• Hire, train, develop and motivate the service department staff and monitor their performance.
• Forecast goals and objectives for the department and ensure they are met.
• Maintain daily sales and production records as required by dealership management.
• Develop and monitor budgets for the service department and keep dealership management informed of variances.
• Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Handle customer complaints tactfully, promptly, and with concern for the customer.
• Establish promotional service prices.
• Ensure proper repair techniques are being used.
• Schedule training as necessary to properly repair and service vehicles.
• Stay up to date on product changes and new products.
• Ensure that all necessary shop equipment is in proper and safe working condition.
• Other duties may be assigned by management.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Skills

Automotive service management

People management

Job description

Ted Moore Auto Group is always looking for top-tier management talent. If you have experience managing in the automotive industry, we are currently looking for a Service Manager.

As a Service Manager at Ted Moore Auto Group, you will enjoy a fun, fast-paced work environment that rewards a driven, passionate and focused work ethic. We offer competitive pay, 401k opportunities, health benefits and opportunities for advancement.

About Us:

Ted Moore Auto Group is an Oklahoma-owned and locally operated automotive group with a primary focus within the automotive retailing industry. The company owns and operates several dealership franchises and collision centers within Oklahoma. The primary focus of Ted Moore Auto Group is to provide our customers the best experience, which is why we developed the Ted Moore Difference.

Benefits We Offer:

• Full time,
• Benefit Packages available - Health, Dental, Vision, Life, Flex Spending Offered
• Paid vacations
• 401K plan with match
• Free Parking

Responsibilities:

• Hire, train, develop and motivate the service department staff and monitor their performance.
• Forecast goals and objectives for the department and ensure they are met.
• Maintain daily sales and production records as required by dealership management.
• Develop and monitor budgets for the service department and keep dealership management informed of variances.
• Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Handle customer complaints tactfully, promptly, and with concern for the customer.
• Establish promotional service prices.
• Ensure proper repair techniques are being used.
• Schedule training as necessary to properly repair and service vehicles.
• Stay up to date on product changes and new products.
• Ensure that all necessary shop equipment is in proper and safe working condition.
• Other duties may be assigned by management.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Qualifications:

• Two or more year’s management experience in an automotive service department.
• Experience managing 15+ employees preferred.
• Ability to work independently and be self-motivated.
• A desire to work in a commission, performance-based, environment.
• Great attitude with high-energy personality.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Ability to work well in a process driven environment.
• Valid driver license and a good driving record.