Service Advisor

Volkswage; Town of Florida (NY); On-site; USD 42,000 - 58,000; Full time

Job summary

Lithia & Driveway is seeking a Service Advisor at Volkswagen of New Port Richey to initiate services, develop estimates, write repair orders and maintain customer records. You will be the liaison between customers and technicians, ensuring needs are understood and timelines are clear.

Prior Service Advisor experience is preferred; automotive technician background is a plus. We offer competitive pay and a comprehensive benefits package to support you and your family.

Qualifications

• Experience as a Service Advisor preferred.
• Prior experience as an automotive technician a plus.
• Basic mechanical understanding of an automobile.
• High School graduate or equivalent, 18+ years old.

Responsibilities

• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.

Skills

Customer service

Team player

Basic automotive knowledge

Driver's license

Education

High School diploma or equivalent

Job description

Dealership:L0395 Volkswagen of New Port RicheyVolkswagen of New Port RicheyHelping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.What You'll DoServe as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.Communicate additional repair and service needs to the customer based on vehicle inspection.Administer the manufacturer warranty for qualifying vehicle repairs.Keeping customer informed of service specials, completion times and service expenses.What You'll BringPrevious Service Advisor experience, preferred.Prior experience as an automotive technician a plus.A team player who is focused on providing exemplary customer service.Basic mechanical understanding of an automobile.Acceptable driving record and a valid driver's license in your state of residenceWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.