Experienced Service Advisor/Writer

Atlantic Coast Honda; Jacksonville (FL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Atlantic Coast Honda is hiring an Automotive Service Advisor to join a busy service team. This onsite role reports to the Service Manager and requires open availability including Saturdays.

You will focus on customer satisfaction, communicate with technicians, prepare estimates, write repair orders, and help maintain long-term relationships with customers. A high school diploma and a valid driver's license are preferred; service-advisor experience is required.

Qualifications

• Prior service advisor experience required.
• Automotive technician background preferred.
• Strong customer service skills.
• 3+ years of experience with vehicle systems and maintenance.
• Team-oriented and collaborative.
• Valid driver's license with clean driving record.

Responsibilities

• Promote communication between customers and technicians.
• Identify vehicle concerns and recommend services.
• Prepare accurate estimates for parts, labor, and repairs.
• Write and manage repair orders from start to finish.
• Communicate additional service needs based on inspections.
• Verify and process warranty and service contract coverage.
• Keep customers informed on timelines, costs, and service updates.

Skills

Service advisor experience

Automotive technician background

Customer service

Vehicle systems knowledge

Team-oriented

Valid driver's license

Education

High School diploma or equivalent

Job description

Dealership:L0820 Atlantic Coast HondaAtlantic Coast HondaNOW HIRING: AUTOMOTIVE SERVICE ADVISORSSchedule: Open availability required, including SaturdaysYou will report to the Service Manager.This is an onsite position.If you like being busy and enjoy helping customers, this is your opportunity to apply today. You can maximize your earning potential by joining a high-performing service team. You will focus on customer satisfaction and long-term relationships.What You'll DoPromote communication between customers and techniciansIdentify vehicle concerns and recommend appropriate servicesPrepare accurate estimates for parts, labor, and repairsWrite and manage repair orders (ROs) from start to finishCommunicate additional service needs based on inspectionsVerify and process warranty and service contract coverageKeep customers informed on timelines, costs, and service updatesWhat We're Looking ForPrevious Service Advisor experienceAutomotive technician backgroundDeliver high-quality customer support3+ years of experience with vehicle systems and maintenanceTeam-orientedValid driver's license and clean driving recordTotal RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.