SERVICE ADVISOR

Harlingen Ford; McAllen (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance plan

401k retirement

Paid vacation/holidays

Employee vehicle purchase program

Job summary

A local automotive service center in McAllen is seeking a Customer Service Advisor to assist customers with their repair and maintenance needs. The role includes promoting sales of services, maintaining accurate vehicle records, and providing exceptional customer support. Candidates should have a minimum of two years sales experience and possess strong customer relations abilities. The company offers competitive wages, medical insurance, and a respectful work environment.

Qualifications

• Minimum of two years sales experience preferred.
• Estimating experience with evaluative diagnostic capabilities is helpful.
• Ability to bend, stoop, and reach.
• Valid driver’s license and insurable.

Responsibilities

• Assist customers with service requests effectively.
• Process vehicle information and promote sales of parts.
• Inspect vehicle with customer and record complaints.
• Discuss payment methods and provide estimates.
• Notify customers upon service completion.
• Maintain vehicle history files.

Skills

Customer relations abilities

Technical knowledge of dealership products

Administrative skills

Ability to identify changing customer requirements

Ability to work well under pressure

Polite and courteous manner

Education

High School diploma or equivalent

Job description

Description

Our Commitment To You:

• Competitive wages
• Medical insurance plan
• 401k retirement
• A professional and respectful work environment
• Paid vacation/holidays
• Employee vehicle purchase program

Responsibilities (include but are not limited to):

Summary

Efficiently and effectively assists customers with repair and scheduled maintenance service requests. The advisor also consults customers on needed scheduled maintenance repairs. Reviews root cause and corrective repair action with the customer during vehicle delivery. Assists the Service Manager by distributing work to staff, accurately maintaining repair records, supporting promotional activities, monitoring labor inventory, complying with safety and environmental programs and practices, and any other duties as assigned.

• Process after-hours drop-off vehicle information.
• Promote sales of labor, parts and accessories to meet customer needs.
• Review vehicle history file. Physically inspect vehicle with customer to verify complaints, wants and needs. Record customer observations as stated.
• Determine cause of malfunction; use function test, test drive or refer to test technician; as necessary.
• Record clear instructions to technicians; specify labor operations required.
• Provide written estimate for labor and parts, provide diagnostic estimate if necessary and estimated time of completion to customer.
• Establish method of payment with customer; obtain customer signature on repair ticket.
• Discuss alternate transportation needs with customer.
• Follow progress of repair work throughout day, discuss any changes with customer and record on repair order.
• Notify customer when service/repair is completed and vehicle can be picked up.
• Maintain and update vehicle history files and follow-up system for additional needed service, repair and warranty work.
• Resolve customer problems and complaints as necessary in a timely manner.
• Greet customers in a positive, timely manner.

Requirements

• A minimum of two years sales experience is preferred.
• Technical knowledge of dealership’s products; including estimating experience with evaluative diagnostic capabilities is helpful.
• Ability to identify, comprehend and act on changing customer requirements; ability to work well under pressure of deadlines.
• Administrative skills for appropriate record keeping for customer vehicles.
• Possess good customer relations abilities, polite and courteous manner, cooperative attitude, team oriented.
• Ability to bend, stoop, and reach.
• High School diploma or equivalent.
• Maintain a valid driver’s license, ability to drive a variety of vehicle types, insurable