Service Advisor

Capo VW; San Juan Capistrano, Northern (CA, KY); Hybrid; USD 80,000 - 145,000; Full time

Benefits offered by this job

Family-owned and operated

Health, Dental and Vision Insurance

On-the-job paid training

401(K) Plan with employer contribution

Paid vacation, holidays and sick time

Almost limitless growth opportunities

Employee vehicle discounts on vehicle"

Job summary

Capistrano Volkswagen in San Juan Capistrano, CA is seeking a Service Advisor to join our team and deliver exceptional customer service. If you have strong people skills and knowledge of automotive systems, this role offers a dynamic environment with growth opportunities.

Base pay starts with $16.90 per hour plus commission, and the position features a full-time schedule of five days a week with rotating Saturdays; benefits include health, dental, vision, 401(k), paid time off, and vehicle

Qualifications

• Prior experience in a Service Advisor role.
• Experience in automotive customer service preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Knowledge of automotive systems and repair processes.
• Detail-oriented and organized.
• CDK experience is a plus.

Responsibilities

• Interact with customers to determine their service needs.
• Provide accurate cost estimates and time frames for service completion.
• Coordinate service appointments and communicate updates to customers.
• Ensure customer satisfaction by addressing any concerns or questions.
• Collaborate with service technicians and other team members to deliver high-quality service.

Skills

People skills

Communication

Interpersonal skills

Multitasking

Detail-oriented

Organized

Tools

CDK

Job description

Looking for a job by the beach, working with great teammates and customers? Capistrano Volkswagen is looking forall level Service Advisor's, If you have great people skills and enjoy the automotive field, this could be a great career opportunity for the right person.

The estimated salary range for this position is $80,000-$145,000 annually based on performance

What We Offer

• Family-owned and operated
• Health, Dental and Vision Insurance
• On-the-job paid training
• 401(K) Plan with employer contributions
• Paidvacation, holidays and sick time (when eligible)
• Almost limitless growth opportunities
• Employee vehicle discounts on vehicle purchases and lease plans
• Discounts on parts and service

Job Type: Full-time

• 5-days a week with Saturdayrotations
• 3-day weekends every 3rd week
• Hourly plus commission

Pay Scale

The Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $16.90. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance.

Responsibilities

• Interact with customers to determine their service needs
• Provide accurate cost estimates and time frames for service completion
• Coordinate service appointments and communicate updates to customers
• Ensure customer satisfaction by addressing any concerns or questions
• Collaborate with service technicians and other team members to deliver high-quality service

Requirements

• Prior experience in a Service Advisor Role required
• Previous experience in a customer service role, automotive industry preferred
• Strong communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Knowledge of automotive systems and repair processes
• Detail-oriented and organized
• Experience with CDK is a plus!
• Valid Driver’s license with good driving record
• Pass drug screening

About the Company

Capistrano Volkswagen is a leading automotive dealership in San Juan Capistrano, CA, known for our exceptional customer service and commitment to quality. Join our team and be part of a dynamic work environment where your contributions are valued and recognized.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.