SERVICE ADVISOR (Automotive)

Mynissanmarietta; Lithia Springs (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Medical, Dental & Vision Insurance

401K Retirement Savings Plan

Paid Time Off

Employee Vehicle Purchase Program

Monthly Bonuses

Job summary

Mynissanmarietta in Lithia Springs, Georgia, is seeking a skilled Service Advisor to enhance customer service experiences. In this role, you will greet customers, inspect vehicles, and provide accurate service estimates while ensuring compliance with state regulations.

The ideal candidate has previous experience in service advising and possesses excellent communication skills. We offer competitive pay and comprehensive benefits including health insurance and retirement plans.

Qualifications

• Two or more years of previous experience as a service advisor.
• Valid driver license in the state of employment with a good driving record.
• Ability to work well in a process-driven environment.

Responsibilities

• Meet and greet service customers promptly in a professional manner.
• Inspect vehicles and refer to service history for accurate service needs.
• Provide estimates for services and communicate with customers for approvals.
• Administer vehicle warranty repairs following manufacturer guidelines.
• Conduct post-repair follow-ups and confirm service appointments.

Skills

Customer service skills

Communication

Charisma

Product knowledge

Education

High school diploma or equivalent

Job description

Description

If you believe Customer Service is a true craft -- one built on charisma, communication and thorough product knowledge - we want to talk to you!

As a Service Advisor you will be responsible to meet and greet service customers promptly in a professional and courteous manner.

• Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
• Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
• Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
• Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
• Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
• Meet requirements of the state and federal law for automobile repair and consumer protection.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Requirements

Minimum Requirements

• Two or more years of previous experience as a service advisor.
• High school diploma or equivalent.
• Valid driver license in the state that you will work and a good driving record.
• Great attitude with high-energy personality.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Ability to work well in a process driven environment.

Benefits

When you join our organization, you’ll enjoy comprehensive training, competitive compensation, and unparalleled benefits. You will experience the best that a career in the automotive industry has to offer.

• Strong pay plan! Based on experience!
• Monthly Bonuses
• Health Medical, Dental & Vision Insurance
• Life and Disability Insurance
• 401K Retirement Savings Plan
• Paid Time Off
• Employee Vehicle Purchase Program