SERVICE ADVISOR

Nissan of Lithia Springs; Morrow (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Strong pay plan

Monthly bonuses

Health Insurance (Medical, Dental &amp

Vision

Life and Disability Insurance

401K Retirement Savings Plan

Paid Time Off

Employee Vehicle Purchase Program

Job summary

Nissan of Lithia Springs in Georgia is seeking a Service Advisor to greet service customers, identify their vehicle needs, and explain required work with clear cost estimates.

You will reference service history, promote appropriate services, and monitor progress while communicating updates and warranty guidelines. A strong focus on customer service and teamwork is required.

Qualifications

• Two or more years of experience as a service advisor.
• Valid driver license in the state you will work and a good driving record.
• Excellent customer service and professional appearance.

Responsibilities

• Greet customers promptly in a professional and courteous manner.
• Inspect vehicle and verify service needs using history.
• Promote services, parts, and accessories with product knowledge.
• Provide accurate cost and time estimates and obtain authorization.
• Monitor service progress and communicate changes to customers.
• Administer warranty repairs per manufacturer guidelines.
• Confirm appointments and perform post-repair follow up.
• Ensure vehicle delivery meets quality standards and communicates results.

Skills

Customer service

Communication

Product knowledge

Problem solving

Time management

Education

High school diploma or equivalent

Job description

Description

If you believe Customer Service is a true craft -- one built on charisma, communication and thorough product knowledge - we want to talk to you!

As a Service Advisor you will be responsible to meet and greet service customers promptly in a professional and courteous manner.

• Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
• Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
• Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
• Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
• Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
• Meet requirements of the state and federal law for automobile repair and consumer protection.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Requirements

Minimum Requirements

Two or more years of previous experience as a service advisor.
High school diploma or equivalent.
Valid driver license in the state that you will work and a good driving record.
Great attitude with high-energy personality.
Excellent customer service skills.
Professional appearance and work ethic.
Ability to work well in a process driven environment.

Benefits

When you join our organization, you’ll enjoy comprehensive training, competitive compensation, and unparalleled benefits. You will experience the best that a career in the automotive industry has to offer.

• Strong pay plan! Based on experience!
• Monthly Bonuses
• Health Medical, Dental & Vision Insurance
• Life and Disability Insurance
• 401K Retirement Savings Plan
• Paid Time Off
• Employee Vehicle Purchase Program