Service Advisor

Paycom - ATS; Ridgeland (MS); On-site; USD 38,000 - 54,000; Full time

Job summary

Paycom - ATS is seeking a service advisor to act as the liaison between auto clients and technicians. You will greet customers, listen to issues, explain repairs, and schedule maintenance. You will prepare estimates, manage repair orders, and ensure customer satisfaction through clear communication and follow-up.

The role emphasizes proficiency with repair-order software, organizational skills, and a friendly, professional approach to interacting with customers and staff.

Qualifications

• IND A high school diploma or equivalent is generally required.
• Some positions may prefer or require a bachelor's degree or extensive service advising experience.
• Automotive knowledge is crucial.
• Communication skills are necessary for customer and team interactions.
• Strong customer service and interpersonal abilities are essential.
• Proficiency with computers and repair-order software is often needed.
• Good organizational skills help manage multiple tasks and records.

Responsibilities

• Greet customers, listen to vehicle issues, and explain necessary repairs in clear terms.
• Schedule appointments, process repair orders, and coordinate between customers and technicians.
• Provide cost estimates and obtain approval for repairs.
• Communicate technicians findings back to customers clearly.
• Ensure customers have a positive experience and address complaints professionally.
• Handle paperwork, maintain customer records, and process payments.

Skills

Automotive knowledge

Communication skills

Customer service

Organizational skills

Technical skills

Education

High school diploma or equivalent

Bachelor's degree

Job description

A service advisor acts as the intermediary between auto clients and technicians, handling vehicle maintenance requests by listening to concerns, providing estimates, communicating repair details, and scheduling appointments.General responsibilities are as follows:Customer Communication: Greet customers, listen to their vehicle issues, and explain necessary repairs and maintenance in clear, non-technical terms.Service Coordination: Schedule appointments, process repair orders, and manage the flow of work between customers and technicians.Estimates and Approval: Provide cost estimates for repairs, advise customers on alternative solutions, and obtain their approval for all work.Technical Liaison: Convey customer problems accurately to technicians and then explain the technicians' findings back to the customer.Customer Satisfaction: Ensure customers have a positive experience by providing excellent follow-up and resolving any issues or complaints professionally.Administrative Tasks: Handle paperwork related to repairs, maintain customer records, and process payments.#INDA high school diploma or equivalent is generally required, though some positions may prefer or require a bachelor's degree or extensive service advising experience.Automotive Knowledge - A solid understanding of automotive mechanics, parts, and common repair issues is crucial.Communication Skills - Above-average written and verbal communication skills are necessary to interact effectively with customers, technicians, and management.Customer Service - Strong interpersonal skills, patience, active listening, and the ability to build trust and rapport with clients are essential.Technical Skills - Proficiency with computers and relevant software for managing repair orders and customer information is often needed.Organizational Skills - The ability to manage time, handle multiple tasks, and maintain accurate records is important for efficiency.