Service Advisor

CADILLAC OF JACKSON LLC; Ridgeland (MS); On-site; USD 32,000 - 45,000; Full time

Job summary

CADILLAC OF JACKSON LLC is seeking an experienced service advisor in Ridgeland, MS. You will act as the liaison between auto clients and technicians, listening to concerns, providing estimates, and scheduling appointments to ensure smooth repair workflows.

The role emphasizes clear communication, efficient service coordination, and accurate documentation to deliver a positive customer experience.

Qualifications

• A high school diploma or equivalent is generally required.
• Automotive knowledge of mechanics, parts, and common repair issues is crucial.
• Strong written and verbal communication skills are necessary to interact with customers, technicians and management.
• Customer service skills are essential to build trust and satisfaction.
• Proficiency with computers and repair-order software is often needed.
• Organizational skills help manage time, multitask, and maintain records.

Responsibilities

• Greet customers, listen to their vehicle issues, and explain necessary repairs in clear, non-technical terms.
• Schedule appointments, process repair orders, and manage the workflow between customers and technicians.
• Provide cost estimates for repairs, advise on alternatives, and obtain customer approvals.
• Convey customer problems to technicians and explain findings back to the customer.
• Ensure customers have a positive experience with follow-up and resolution of issues or complaints.
• Handle paperwork related to repairs, maintain customer records, and process payments.

Skills

Automotive knowledge

Communication skills

Customer service

Technical skills

Organizational skills

Education

High school diploma

Job description

Job DetailsLevel: ExperiencedJob Location: COJ Main - RIDGELAND, MS 39157Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: DayJob Category: Admin - Clerical

A service advisor acts as the intermediary between auto clients and technicians, handling vehicle maintenance requests by listening to concerns, providing estimates, communicating repair details, and scheduling appointments.

General responsibilities are as follows:

• Customer Communication: Greet customers, listen to their vehicle issues, and explain necessary repairs and maintenance in clear, non-technical terms.
• Service Coordination: Schedule appointments, process repair orders, and manage the flow of work between customers and technicians.
• Estimates and Approval: Provide cost estimates for repairs, advise customers on alternative solutions, and obtain their approval for all work.
• Technical Liaison: Convey customer problems accurately to technicians and then explain the technicians' findings back to the customer.
• Customer Satisfaction: Ensure customers have a positive experience by providing excellent follow-up and resolving any issues or complaints professionally.
• Administrative Tasks: Handle paperwork related to repairs, maintain customer records, and process payments.

Qualifications

• A high school diploma or equivalent is generally required, though some positions may prefer or require a bachelor's degree or extensive service advising experience.
• Automotive Knowledge - A solid understanding of automotive mechanics, parts, and common repair issues is crucial.
• Communication Skills - Above-average written and verbal communication skills are necessary to interact effectively with customers, technicians, and management.
• Customer Service - Strong interpersonal skills, patience, active listening, and the ability to build trust and rapport with clients are essential.
• Technical Skills - Proficiency with computers and relevant software for managing repair orders and customer information is often needed.
• Organizational Skills - The ability to manage time, handle multiple tasks, and maintain accurate records is important for efficiency.