SERVICE ADVISOR

Priority Dispatch Corp.; Ennis (TX); On-site; USD 40,000 - 54,000; Full time

Job summary

Priority Dispatch Corp. in Ennis, TX is seeking a detail‑oriented service representative to greet customers, gather vehicle issues, and explain required repairs with clear cost information.

You will coordinate appointments, relay information to service technicians, and support customers with maintenance recommendations. The role emphasizes strong communication, efficient scheduling, and a focus on customer satisfaction.

Qualifications

• Customer service skills to build rapport and resolve issues.
• Solid understanding of automotive repair and maintenance processes.
• Ability to manage multiple tasks and appointments efficiently.
• Familiarity with automotive service software and basic computer skills.

Responsibilities

• Greet customers, listen to concerns, and gather vehicle issue information.
• Record customer and vehicle data and pass to technicians for action.
• Advise on necessary maintenance and costs to customers.
• Schedule appointments to optimize technician availability and reduce wait times.
• Provide follow-up on repairs and changes in service recommendations or costs.
• Upsell additional services and products while respecting customer budgets.

Skills

Customer Service

Automotive Knowledge

Organizational Skills

Technical Proficiency

Education

High School Diploma or Equivalent

Job description

Key ResponsibilitiesCustomer Interaction: Greet customers, listen to their concerns, and gather information about their vehicle issues. Provide clear explanations of repair needs and associated costs.Documentation: Record customer information and vehicle issues accurately, passing this information to the service technicians for further action.Service Recommendations: Advise customers on necessary maintenance and repair services, ensuring they understand the benefits and costs involved.Scheduling: Manage the service schedule, coordinating appointments based on technician availability and customer needs to optimize workflow and reduce wait times.Follow-Up: Keep customers updated on the status of their vehicle repairs and any changes in service recommendations or costs.Sales: Upsell additional services and products that may enhance vehicle performance while respecting the customer's budget and preferences.Required Skills and QualificationsCustomer Service Skills: Strong interpersonal skills to build rapport with customers and provide exceptional service.Automotive Knowledge: A solid understanding of automotive repair and maintenance processes to effectively communicate with both customers and technicians.Organizational Skills: Ability to manage multiple tasks and appointments efficiently, ensuring smooth operations within the service center.Technical Proficiency: Familiarity with automotive service software and tools, as well as basic computer skills for documentation and communication purposes.