SERVICE ADVISOR

Priority Dispatch Corp.; Weatherford (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Priority Dispatch Corp. in Weatherford, TX is seeking a service advisor to enhance the customer experience in our busy auto service center.

You will greet customers, listen to concerns, document vehicle issues for technicians, and clearly explain needed repairs and associated costs. You will manage scheduling, follow up on progress, and help upsell services while respecting budgets.

Qualifications

• Strong interpersonal skills to build rapport with customers.
• Solid understanding of automotive repair and maintenance to communicate with customers and technicians.
• Ability to manage multiple tasks and appointments efficiently.

Responsibilities

• Greet customers, listen to concerns, and gather information on vehicle issues.
• Explain repair needs and costs clearly to customers.
• Record customer and vehicle details for technicians.
• Schedule and coordinate service appointments to optimize workflow.
• Keep customers informed about repair status and any changes to recommendations or costs.
• Upsell relevant services and products while respecting the customers budget.

Skills

Customer Service Skills

Automotive Knowledge

Organizational Skills

Technical Proficiency

Job description

Key ResponsibilitiesCustomer Interaction: Greet customers, listen to their concerns, and gather information about their vehicle issues. Provide clear explanations of repair needs and associated costs.Documentation: Record customer information and vehicle issues accurately, passing this information to the service technicians for further action.Service Recommendations: Advise customers on necessary maintenance and repair services, ensuring they understand the benefits and costs involved.Scheduling: Manage the service schedule, coordinating appointments based on technician availability and customer needs to optimize workflow and reduce wait times.Follow-Up: Keep customers updated on the status of their vehicle repairs and any changes in service recommendations or costs.Sales: Upsell additional services and products that may enhance vehicle performance while respecting the customer's budget and preferences.Required Skills and QualificationsCustomer Service Skills: Strong interpersonal skills to build rapport with customers and provide exceptional service.Automotive Knowledge: A solid understanding of automotive repair and maintenance processes to effectively communicate with both customers and technicians.Organizational Skills: Ability to manage multiple tasks and appointments efficiently, ensuring smooth operations within the service center.Technical Proficiency: Familiarity with automotive service software and tools, as well as basic computer skills for documentation and communication purposes.