Service Advisor

Palmen Motors Kenosha Campus; Racine (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401K with match

PTO

Life insurance

Competitive pay

Assistance program

Tuition reimbursement

Catered lunches

Employee discounts

Paid training

Advancement opportunities

Weekly incentives

Job summary

Palmen Motors Kenosha Campus is seeking a Service Writer who greets customers, listens to vehicle issues, and communicates with technicians about repairs to keep customers informed throughout the service process.

The position requires a high school diploma, CDL, accredited service-advisor training, and prior automotive advisory experience. You will build relationships, monitor progress, and contribute to customer satisfaction while benefiting from competitive pay and full benefits.

Qualifications

• High school diploma or equivalent.
• Valid commercial driver's license & clean driving record.
• Accredited training in service advisor skills, customer satisfaction and quality control.
• Automotive service advisor experience.
• Ability to read, write and speak English fluently.
• Ability to concentrate and accomplish tasks despite interruptions.
• Multitasking skills.
• Proficient use of computers/business machines.

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues.
• Increase customer satisfaction by building customer relations.
• Maintain the company's standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and update customers frequently; increase profitability by maximizing sales and promoting promotions.
• Oversee technicians working on customers’ vehicles, including time management, parts ordering and job completion times.
• Oversee and participate in quality control.
• Participate in developing and documenting standard operating procedures as appropriate.

Skills

Commercial driver's license (CDL) & OK

English fluency

Multitasking

Computer skills

Education

High school diploma or equivalent

Accredited service advisor training

Job description

Job Summary: Service Writers are usually the first and last impression a customer has with a shop. They’re the ones who greet customers, listen to the problems a client is having with their vehicles, communicate to the team of automotive technicians what the problem is, and act as the liaison between the shop and the customer every step of the way.

Our commitment to employees far exceeds the opportunity for career growth, we're looking for the best to grow our family here at Palmen and our wages and benefits reflect that.

Looking for a visual? Here is a message from our Dealer Principal

Benefits and Perks:

• Medical, Dental, Vision insurance and wellness plans
• 401K program with a company MATCH!
• Paid Time Off and flexible scheduling
• Life Insurance
• Creative and competitive pay plan options
• Free employee assistance program
• Tuition reimbursement program
• Catered lunches on Saturdays
• Employee discounts on sales and service
• Paid training
• Internal company advancement
• Company events, sales competitions, and weekly incentives

Qualifications:

• High school diploma or equivalent
• Valid commercial driver's license & clean driving record
• Accredited training in service advisor skills, customer satisfaction and quality control
• Automotive service advisor experience
• Ability to read, write and speak English fluently
• Ability to concentrate and accomplish tasks despite interruptions
• Multitasking skills
• Proficient use of computers/business machines

Responsibilities:

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company's standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations
• Monitor the progress of each vehicle throughout the day, and update customers frequently Increase profitability by maximizing sales & executing retail promotions
• Oversee technicians working on customers’ vehicles, including their time management/ efficiency, parts ordering, job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of standard operating procedures as appropriate

Palmen Auto Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.