Service Advisor

Palmen Auto Stores; Racine (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance, and

401K with company match

Paid Time Off

Life Insurance

Tuition reimbursement

Paid training

Employee discounts

Catered lunches on Saturdays

Weekly incentives

Company events

Internal promotion

Job summary

Palmen Auto Group in Racine, WI seeks an experienced Service Writer to greet customers, listen to vehicle issues, and liaise with technicians to ensure accurate service communication throughout the repair process.

The role emphasizes customer satisfaction, ethical business practices, and maintaining professional image, with opportunity for advancement in a busy dealership environment.

Qualifications

• High school diploma or equivalent is required.
• Valid commercial driver’s license with clean driving record.
• Accredited training in service advisor skills, customer satisfaction and quality control.
• Experience as an automotive service advisor.
• Fluent English reading, writing and speaking.
• Ability to concentrate and complete tasks amid interruptions.
• Multitasking abilities.
• Proficient with computers and business machines.

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues.
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and update customers frequently; increase profitability by maximizing sales and executing retail promotions.
• Oversee technicians working on customers’ vehicles, including their time management/ efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of standard operating procedures as appropriate.

Skills

Customer service

Communication

Time management

Multitasking

Computer literacy

Education

High school diploma or equivalent

Job description

Job Summary: Service Writers are usually the first and last impression a customer has with a shop. They’re the ones who greet customers, listen to the problems a client is having with their vehicles, communicate to the team of automotive technicians what the problem is, and act as the liaison between the shop and the customer every step of the way.

Our commitment to employees far exceeds the opportunity for career growth, we're looking for the best to grow our family here at Palmen and our wages and benefits reflect that.

Looking for a visual? Here is a message from our Dealer Principal.

Benefits and Perks:

• Medical, Dental, Vision insurance and wellness plans
• 401K program with a company MATCH!
• Paid Time Off and flexible scheduling
• Life Insurance
• Creative and competitive pay plan options
• Free employee assistance program
• Tuition reimbursement program
• Catered lunches on Saturdays
• Employee discounts on sales and service
• Paid training
• Internal company advancement
• Company events, sales competitions, and weekly incentives

Qualifications:

• High school diploma or equivalent
• Valid commercial driver’s license & clean driving record
• Accredited training in service advisor skills, customer satisfaction and quality control
• Automotive service advisor experience
• Ability to read, write and speak English fluently
• Ability to concentrate and accomplish tasks despite interruptions
• Multitasking skills
• Proficient use of computers/business machines

Responsibilities:

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations
• Monitor the progress of each vehicle throughout the day, and update customers frequently Increase profitability by maximizing sales & executing retail promotions
• Oversee technicians working on customers’ vehicles, including their time management/ efficiency, parts ordering, job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of standard operating procedures as appropriate

Palmen Auto Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.