Service Advisor

Kelly Automotive Group; Lynn (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Blue Cross Blue Shield Medical and Dental on Day 1 of Employment

401K after 90 days

Paid Time Off

Sick Time

Vacation Time

Paid Training

Career Advancement Opportunities

Job summary

Kelly Automotive Group in Lynn, Massachusetts, is seeking a Service Writer who will meet with customers, determine their service needs, and ensure high-quality service. Ideal candidates will have automotive service advisor experience and a valid driver's license.

The role emphasizes customer relations, overseeing technicians, and maintaining quality control standards. The company offers benefits like Competitive Pay, 401K after 90 days, and Paid Time Off among other perks.

Qualifications

• Valid commercial driver’s license & clean driving record.
• Accredited training in service advisor skills, customer satisfaction, and quality control.
• Ability to read, write and speak English fluently.

Responsibilities

• Meet with customers and determine their needs for repair and/or service.
• Oversee technicians and participate in quality control.
• Monitor the progress of each vehicle throughout the day.

Skills

Automotive service advisor experience

Multitasking skills

Customer satisfaction

Proficient use of computers/business machines

Education

High school diploma or equivalent

Job description

Job Summary: We are looking for a Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.

Benefits

• Competitive Pay
• Blue Cross Blue Shield Medical and Dental on Day 1 of Employment
• 401K after 90 days
• Paid Time Off
• Sick Time
• Vacation Time
• Paid Training
• Career Advancement Opportunities

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Increase profitability by maximizing sales & executing retail promotions
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of standard operating procedures as appropriate

Qualifications

• High school diploma or equivalent
• Valid commercial driver’s license & clean driving recordAccredited training in service advisor skills, customer satisfaction, and quality control
• Automotive service advisor experience
• Ability to read, write and speak English fluently
• Ability to concentrate and accomplish tasks despite interruptions
• Multitasking skills
• Proficient use of computers/business machines

About Us

The Kelly Automotive Group is a family owned and operated dealership group that was founded in 1965. For more than 55 years, we have been the North Shore's premier dealership group. We currently feature Ford, Nissan, Honda, Jeep, Chrysler, Infiniti, Volkswagen and Nissan NV Commercial Trucks. Our motto of "Honest Sales and Excellent Service" have guided us in our approach and is the foundation of our success. We are always looking for exceptional people who can help us provide our clients with the highest level of customer service. We have a simple philosophy that if we hire great people and treat them like family, they will in turn take great care of our customers.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.