Automotive Service Advisor — Elevate Customer Experience

Palmen-Auto-Stores; Racine (WI); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K company match

Paid time off

Flexible scheduling

Life Insurance

Competitive pay plan

Employee assistance program

Tuition reimbursement

Catered lunches on Saturdays

Employee discounts

Paid training

Internal advancement

Company events and incentives

Job summary

Palmen Auto Group is seeking a Service Writer to be the first and last impression of our shop experience. You will greet customers, listen to problems, and relay issues to the technician team to ensure accurate service communication.

The role emphasizes building strong customer relationships, coordinating repairs, and maintaining professional standards while supporting shop operations and promotions. We offer competitive pay and comprehensive benefits.

Qualifications

• High school diploma or equivalent.
• Accredited training in service advisor skills, customer satisfaction and quality control.
• Ability to read, write and speak English fluently.

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues.
• Increase customer satisfaction by building customer relations.
• Maintain the company's standards for ethical business practices and professional image.
• Monitor the progress of each vehicle and update customers; maximize sales and promote promotions.
• Oversee technicians working on customers’ vehicles, including time management and parts ordering.
• Oversee and participate in quality control.
• Participate in development and documentation of standard operating procedures.

Skills

Multitasking

Computer skills

English fluency

Focus under interruptions

Customer relations

Education

High school diploma or equivalent

Accredited service advisor training

Tools

Commercial driver's license (CDL)

Job description

Palmen Auto Group is seeking a Service Writer to be the first and last impression of our shop experience. You will greet customers, listen to problems, and relay issues to the technician team to ensure accurate service communication.

The role emphasizes building strong customer relationships, coordinating repairs, and maintaining professional standards while supporting shop operations and promotions. We offer competitive pay and comprehensive benefits.