Service Manager

Palmen CDJR of Racine; Racine (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off and flexible scheduling

Competitive pay plan options

Health, dental, and vision insurance

401K program with company match

Discounts on vehicle purchases and 
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Job summary

Palmen CDJR of Racine is seeking a Service Manager to lead the Service Department, drive performance, and develop a strong team to deliver prompt, courteous service and maximize CSI/NPS scores and revenue. You will hire, train and coach service advisors, technicians and porters, coordinate with sales, and ensure smooth service transactions with a focus on quality and efficiency.

We offer paid time off, flexible scheduling, competitive pay plans, health/dental/vision insurance, a 401K with

Qualifications

• Must have at least 3 years of proven success as a Service Manager at a dealership or service repair shop.
• Intermediate computer proficiency; CDK/ADP experience a plus.
• Strong communication and collaboration skills; professional, a team player, driven.
• Authorized to work in the U.S.; valid driver's license with acceptable driving record; willing to submit to drug screen and background check.

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service reflective through the department CSI.
• Provide support to vehicle sales operations by ensuring service needs are met timely and efficiently.
• Ensure proper handling of all service transactions by hiring, training and monitoring staff.
• Serve as a liaison between service advisors, technicians and customers.
• Manage and hire Service Department employees; prioritize required services.

Skills

Team leadership

Communication

Collaboration

Customer service

Tools

CDK/ADP

Job description

OurService Managerleads our Service Department to ensureprompt and effective service to customers and positions our Service Department to be the best in the business. In this role, you'llbe responsible for driving the performance of the service department by building, developing and ultimately retaining a great team. Developing plans to motivate, promotingimportant trainings, and coaching performance of service advisors, technicians and porters you'll be able to find success with customer satisfaction (CSI/NPS) and ultimately grow revenue in line with targeted business and financial objectives.

We've recently updated our offered benefits and wages to stay competitive with the rising hiring demands. We're looking for the BEST to grow our family here at Palmen and our wages and benefits reflect that.

• Paid Time Off and flexible scheduling to ensure a healthy work/life balance

• Creative and competitive pay plan options

• Health, dental, and vision insurance

• 401K program with company match

• Discounts on vehicle purchases and parts

Responsibilities (not limited to):

• Ensure that customers receive prompt, courteous, and effective service reflective through the department CSI

• Provide a high level of support to the new and used vehicle sales operations by ensuring their service needs are met in a timely and efficient manner

• Ensure the correct handling of all aspects of the service transaction by thoroughly hiring, training and monitoring employees

• Serving as a liaison between service advisors, technicians and customers

• Manage and Hire Service Department employees - technicians and service advisors Prioritize required services

Qualifications

• Must have at least 3 years of proven success as a Service Manager at a dealership or service repair shop experience

• Intermediate computer proficiency is required; CDK/ADP experience a plus

• Top level management skills with an impeccable work ethic, and positive attitude

• Strong communication and collaboration skills, always professional, a team player, passionate, driven

• Valid driver’s license with an acceptable driving record Must be willing to submit to a drug screen and background check

• All applicants must be authorized to work in the U.S.

Here at Palmen Auto Stores we live and work in the community. We're your neighbor, your friend and ultimately your support. It is our promise to treat you like family, whether you are servicing your vehicle or purchasing a new one, we're excited you're here. Palmen Motors has been family owned and operated by the Palmen family for over 90 years and the majority of our staff have been with us for decades as well. Don't be surprised if you find that the employee you're working with has been here for 5, 10, 20 or even 30 years! Here at Palmen Auto Stores, we take pride in the fact that we've assembled one of the best teams in the business and we're looking to grow that team!

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.