Service Advisor

Hutchinson Automotive Group; Macon (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

Medical Insurance

401k Plan

Life Insurance

Paid Time Off

Paid Holidays

Employee Discounts

Paid Training

Educational Assistance

Opportunities for Growth

Job summary

An automotive service company in Macon, Georgia, seeks a Service Advisor to meet with customers and determine their service needs while ensuring high-quality customer service and ethical practices. The ideal candidate will have previous experience in automotive services, a valid driver's license, and a knack for building customer relationships. This role offers competitive compensation and comprehensive benefits including medical insurance, retirement plans, and opportunities for professional growth.

Qualifications

• Experience as an automotive service advisor is required.
• Must have a valid commercial driver's license with a clean driving record.
• Accredited training related to service advisor skills and quality control is needed.

Responsibilities

• Meet with customers to identify their vehicle service needs.
• Enhance customer satisfaction by building strong relationships.
• Ensure compliance with the company's ethical and professional standards.
• Monitor vehicle progress and provide updates to customers.
• Maximize sales through effective retail promotions.

Skills

Automotive service advisor experience

Customer satisfaction

Multitasking skills

Proficient use of computers/business machines

English fluency

Education

High school diploma or equivalent

Job description

Job Summary: We are looking for a Service Advisor to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.

Benefits

• Competitive Pay
• Medical Insurance
• 401k Plan
• Life Insurance
• Paid Time Off
• Paid Holidays
• Employee Discounts
• Paid Training
• Educational Assistance
• Opportunities for Growth

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Increase profitability by maximizing sales & executing retail promotions
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of standard operating procedures as appropriate

Qualifications

• High school diploma or equivalent
• Valid commercial driver’s license & clean driving record
• Accredited training in service advisor skills, customer satisfaction, and quality control
• Automotive service advisor experience
• Ability to read, write and speak English fluently
• Ability to concentrate and accomplish tasks despite interruptions
• Multitasking skills
• Proficient use of computers/business machines

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.