Service Advisor

Starling Chevy; Mount Pleasant (SC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401k

Life Insurance

Paid Vacation & Holidays

Employee Discounts on products &服务

Job summary

Starling Chevrolet is seeking an Automotive Service Advisor to greet customers, assess service needs and prepare repair orders with time and cost estimates. You will communicate options, schedule repairs, and keep customers updated on progress, while ensuring accurate documentation and high customer satisfaction.

Ideal candidates have prior service advisor experience, a professional appearance, and a clean driving record, with willingness to undergo a background check and drug screen.

Qualifications

• Organized and friendly personality required.
• Strong time management and communication skills.
• Professional appearance expected.
• Clean driving record required.
• Willing to pass pre-employment background check and drug screening.
• Previous service advisor experience is required.

Responsibilities

• Greet customers and listen to service needs.
• Prepare repair orders with time, cost and labor estimates.
• Explain work and costs to customers.
• Schedule service appointments and track progress.
• Advise customers on service options and maintenance.
• Maintain accurate records and customer communications.
• Support service marketing initiatives and ensure customer satisfaction.
• Ensure vehicles are parked and secured properly.

Skills

Organized & friendly personality

Time management

Excellent communication

Professional appearance

Clean driving record

Background check & drug screen

Previous service advisor experience

Job description

Every employee with Starling Chevrolet is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team!

Automotive Service Advisor - Summary

Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

Automotive Service Advisor - Essential Duties

• Advises customers about necessary service for routine maintenance.
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
• Prepares a repair order showing time, cost and labor estimates for service.
• Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
• Explains the work performed and the repair order charges to the customer.
• Handles customer complaints.
• Schedules service appointments.
• Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Test drives the vehicle with the customer as needed to confirm the problem or refer to test technician.
• Refers to service history, inspects vehicles, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes “promised time.” Checkswith the dispatcher, if necessary.
• Obtains customer's signature on repair order; provides customer with a copy.
• Establishes customer's method of payment. Obtains credit approval, if necessary.
• Notifies dispatcher of incoming work.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Implements and maintains a service marketing program.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
• Keeps service department forms, menus and pricing guides up to date.
• Implements a quality control process to eliminate comebacks.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Inspects all vehicles for body work, informs customers if work is needed and provides an estimate for body work.
• Maintains a professional appearance.
• Keeps the work area clean.
• Other tasks as assigned

Qualifications

• Organized and friendly personality
• Time Management skills
• Fantastic communicationskills with your customers
• Professional, well-groomed personal appearance
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen
• Must have Previous Service Advisor Experience

Benefits

• Medical, Dental & Vision Insurance
• 401k
• Life Insurance
• Paid Vacation & Holidays
• Employee Discounts on products & services