Service Advisor

Live Well Homecare; Paducah (KY); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Paid time off

Holidays

Medical/dental/vision insurance

Life insurance

401(k) plan

Tuition reimbursement

Vehicle service discounts

Opportunities for advancement

Job summary

The Service Advisor at Live Well Homecare promotes all products and services, manages customer interactions, and assists in shop workflow. They serve as the manager on duty when the store manager is absent.

Responsibilities include greeting customers, quoting services, and ensuring satisfaction. The role calls for a professional appearance, a valid driver's license, and the ability to work Saturdays across multiple days.

Qualifications

• High school diploma or equivalent; at least 18 years old.
• Prior experience as a Service Advisor, in sales, customer service, or automotive field.
• Professional appearance, process-driven mindset, valid driver’s license, and ability to work multiple days including Saturdays.

Responsibilities

• Greet customers professionally, listen to concerns, and document service needs accurately.
• Recommend services, parts, and accessories, explaining options clearly to customers.
• Provide accurate quotes, update customers during service, and review completed work and warranties.
• Follow up post-service to ensure customer satisfaction and track returns and warranty parts.
• Perform other duties as assigned.

Education

High school diploma or equivalent

Job description

Role Overview

The Service Advisor promotes all products and services, manages customer interactions, and assists in shop workflow. They serve as the manager on duty when the store manager is absent.

Role Overview

The Service Advisor promotes all products and services, manages customer interactions, and assists in shop workflow. They serve as the manager on duty when the store manager is absent.

Key Responsibilities

• Greet customers professionally, listen to concerns, and document service needs accurately.


• Recommend services, parts, and accessories, explaining options clearly to customers.


• Provide accurate quotes, update customers during service, and review completed work and warranties.


• Follow up post-service to ensure customer satisfaction and track returns and warranty parts.


• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent; at least 18 years old.


• Prior experience as a Service Advisor, in sales, customer service, or automotive field.


• Professional appearance, process-driven mindset, valid driver’s license, and ability to work multiple days including Saturdays.

Compensation & Benefits

• Salary range of $50,000-$80,000 annually, with hourly pay plus commissions.


• Benefits include paid time off, holidays, medical/dental/vision insurance, life insurance, 401(k) plan, tuition reimbursement, vehicle service discounts, and opportunities for advancement.

Equal employment opportunity policies are in place, prohibiting discrimination and harassment.