Service Advisor

Mike Johnsons Hickory Toyota; Hickory (NC); Vor Ort; USD 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

lucrative compensation plan

paid time off

medical

employee vehicle purchase program

Zusammenfassung

Hickory Toyota is seeking an Automotive Service Advisor to greet customers, assess service needs, and provide accurate estimates. You will explain costs, obtain approvals, monitor progress, and ensure quality delivery.

The role requires strong customer service, communication, and a proactive, high-energy attitude in a fast-paced dealership environment. Two or more years as a service advisor and a valid driver's license are required.

Qualifikationen

• Two or more years of service advisor experience are required.
• High school diploma or equivalent is necessary.
• Valid driver license with a clean driving record is required.
• Excellent customer service and communication skills are essential.

Aufgaben

• Meet and greet service customers promptly in a professional manner.
• Inspect vehicles and review service history to identify needs.
• Explain costs and time estimates; obtain authorizations from customers.
• Monitor service progress and communicate changes to customers.
• Coordinate warranty repairs per manufacturer guidelines.
• Confirm appointments and perform post-repair follow-ups.
• Ensure vehicle delivery quality and compliance with laws and policies.

Kenntnisse

Customer service

Communication

High energy attitude

Process-driven

Problem solving

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Automotive Service Advisor

If you believe Customer Service is a true craft -- one built on charisma, communication and thorough product knowledge - we want to talk to you!

As aService Advisoryou will be responsible to meet and greet service customers promptly in a professional and courteous manner.
Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
Meet requirements of the state and federal law for automobile repair and consumer protection.
Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Two or more years of previous experience as a service advisor.
High school diploma or equivalent.
Valid driver license in the state that you will work and a good driving record.
Great attitude with high-energy personality.
Excellent customer service skills.
Professional appearance and work ethic.
Ability to work well in a process driven environment.
Outstanding communication skills in both verbal and written.

Benefits

• lucrative compensation plan
• paid time off
• medical
• employee vehicle purchase program

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are anEqual Opportunity Employer and a drug free workplace.