Service Advisor

Bisbee Honda of Danville; Danville (VA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

lucrative compensation plan

paid time off

medical

employee vehicle purchase program

Job summary

Bisbee Honda of Danville is seeking an Automotive Service Advisor to greet customers, inspect vehicles, and accurately identify service needs. You will promote appropriate services, provide cost estimates, and secure authorization while ensuring timely updates to customers.

Two years of experience as a service advisor and a high school diploma or equivalent are required. A valid driver's license and strong communication skills are essential for success in a fast-paced, process-driven shop

Qualifications

• Two or more years of experience as a service advisor.
• Excellent customer service skills and professional appearance.
• Outstanding communication skills in verbal and written form.
• Ability to work in a process-driven environment and follow guidelines.

Responsibilities

• Greet service customers promptly in a professional manner.
• Inspect vehicles and verify service needs using history and product knowledge.
• Provide accurate cost and time estimates and obtain customer authorization.
• Monitor service progress and communicate changes in estimates or timelines to customers.
• Handle warranty repairs per manufacturer guidelines and document work.
• Confirm appointments and conduct post-repair follow-up.
• Ensure vehicles are delivered with quality workmanship and communicate results.

Skills

Customer service

Communication skills

Professional appearance

Energetic personality

Process-driven

Education

High school diploma or equivalent

Job description

Automotive Service Advisor

If you believe Customer Service is a true craft -- one built on charisma, communication and thorough product knowledge - we want to talk to you!

As aService Advisoryou will be responsible to meet and greet service customers promptly in a professional and courteous manner.
Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
Meet requirements of the state and federal law for automobile repair and consumer protection.
Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Two or more years of previous experience as a service advisor.
High school diploma or equivalent.
Valid driver license in the state that you will work and a good driving record.
Great attitude with high-energy personality.
Excellent customer service skills.
Professional appearance and work ethic.
Ability to work well in a process driven environment.
Outstanding communication skills in both verbal and written.

Benefits

• lucrative compensation plan
• paid time off
• medical
• employee vehicle purchase program

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are anEqual Opportunity Employer and a drug free workplace.