Automotive Service Advisor

Brakes Plus; Ankeny (IA); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) Retirement Plan

Employer Paid Disability Insurance

Paid Time Off

Paid Bereavement

Paid Holidays

Job summary

Brakes Plus is seeking an Automotive Service Advisor in Ankeny, Iowa. This role involves working closely with customers and supervising the service team to enhance performance and customer experience. The advisor will ensure compliance with safety procedures and manage parts inventory effectively.

Candidates should have outstanding leadership skills, 2+ years of service advisor experience, and a valid driver’s license. Benefits include medical, dental, and paid time off.

Qualifications

• Minimum of 2 years’ experience in a Service Advisor/Writer role.
• Proven track record of exceeding business objectives.
• Valid driver’s license.

Responsibilities

• Directly work with customers in areas of sales and service.
• Create and maintain a motivated team environment.
• Supervise technicians and service personnel.
• Coach service department teammates on operational issues.
• Manage parts inventory and outside purchases.

Skills

Leadership and store management skills

Fast-paced work environment

Organized and detail-oriented

Excellent verbal and written communication

Customer relationship development

Knowledge of basic OSHA laws

Job description

Job Description

The Automotive Service Advisor, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highly motivated team environment, and working closely with the Service Team to improve their performance through hands‑on presence in the store by efficiently developing team members, executing store processes, while ensuring that we continue to provide an industry leading customer experience.

Primary Responsibilities

• Directly work with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Create a highly motivated team environment/climate.
• Supervise technicians and service personnel, plan and schedule their duties, assign work, and follow up on completion of assignments.
• Coach service department teammates on all operational issues.
• Evaluate performance and productivity of all service department personnel.
• Manage parts inventory and outside purchases, as well as update and restock all in‑house parts when needed.
• Ensure store safety, including the use of and maintenance of safety equipment.
• Ensure equipment/hardware layout and positioning within the service department.
• Supervise shop area, equipment and teammates for compliance with company safety procedures.
• Ensure that proper inspections are being conducted.

Qualifications

• Outstanding leadership and store management skills.
• Ability to work in a fast‑paced work environment.
• Highly organized and detail‑oriented, with the ability to mentor others in a manner that ensures efficiency.
• Excellent verbal and written communication.
• Ability to develop professional relationships with customers and team members.
• Minimum of 2 years’ experience in a Service Advisor/Writer role.
• Proven track record of exceeding business objectives.
• Ability to work efficiently both individually and as part of a team.
• Solid knowledge of basic OSHA laws.
• Valid driver’s license.

Compensation

Annual salary: $35,000–$60,000.

Benefits

Medical, Dental, Vision, Life Insurance, 401(k) Retirement Plan, Employer Paid Short‑and Long‑Term Disability Insurance, Paid Time Off (Vacation/Personal), Paid Bereavement, and Paid Holidays.

All information will be kept confidential according to EEO guidelines.