Automotive Service Advisor

Tedbritt; Fairfax (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive base pay plus commission opportunities

Medical, Dental, and Vision Insurance

401(k) with Employer Match

Employee discounts on vehicles, parts, and services

Job summary

A leading automotive service provider in Fairfax, Virginia is looking for an experienced Automotive Service Advisor. Responsibilities include assisting customers from check-in to delivery, providing accurate repair estimates, and ensuring customer satisfaction. The ideal candidate will have a minimum of 2 years' experience and strong knowledge of vehicle systems. This role offers competitive pay with commission opportunities, comprehensive health insurance, and professional development. Join a dynamic team and contribute to customer service excellence.

Qualifications

• Minimum 2 years of experience as an Automotive Service Advisor or similar.
• Strong knowledge of vehicle systems and maintenance.
• Valid driver’s license with a clean driving record.

Responsibilities

• Assist customers with vehicle service needs from check-in to delivery.
• Provide accurate cost estimates and repair recommendations.
• Coordinate repairs with technicians and communicate updates.

Skills

Customer service

Communication

Organizational skills

Multitasking

Vehicle systems knowledge

Dealership management systems

Microsoft Office proficiency

Education

High school diploma or equivalent

Associate degree

Tools

Reynolds

Job description

Responsibilities

• Assist customers with their vehicle service needs from check‑in to delivery.
• Provide accurate cost estimates and repair recommendations.
• Coordinate repairs with technicians and communicate updates to customers.
• Review completed work and ensure customer satisfaction.
• Promote additional maintenance services and maintain profitability goals.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Minimum 2 years of experience as an Automotive Service Advisor or similar customer service role.
• Strong knowledge of vehicle systems, maintenance, and repair processes.
• Proficiency in dealership management systems (Reynolds preferred).
• Excellent communication, organizational, and multitasking skills.
• Ability to build trust and rapport with customers and technicians.
• Proficient in Microsoft Office and general computer applications.
• Valid driver’s license with a clean driving record.
• Professional appearance and positive attitude.

Compensation & Benefits

• Competitive base pay plus commission opportunities
• Medical, Dental, and Vision Insurance
• LegalShield Coverage
• Voluntary Life Insurance, Long-Term Disability (LTD), Accident, and Critical Illness Insurance
• 401(k) with Employer Match
• Paid Sick Leave, Vacation, and Holidays
• Ongoing training and professional development
• Employee discounts on vehicles, parts, and services