Service Advisor

James River Equipment; New Bern (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Extended health, dental, and vision

Health savings account options

Flexible spending account options

Disability and life insurance

401k with employer match and profit.

Tools and PPE allowance

Paid time off and paid holidays

Employee recognition rewards program

Job summary

James River Equipment in New Bern, NC is seeking a Service Advisor to join our team. You will complete customer service authorizations, identify repairs, provide quotes, manage work orders, and communicate timelines to customers.

The role requires exceptional customer service, strong communication with technicians and customers, and proficiency with CDK work orders and Excel. Previous service department experience is highly preferred and the company offers comprehensive benefits.

Qualifications

• Exceptional customer service with ability to handle high volume of customer inquiries in person, by phone and online.
• Excellent follow up and communication with technicians, parts staff, and customers.
• Ability to learn new systems quickly and operate CDK or similar work order systems.

Responsibilities

• Complete customer service authorizations, identify repairs and provide cost estimates/quotes to customers.
• Ensure the customer has sufficient credit for work authorized and arrange payments as needed.
• Communicate estimated job start time and completion date to the customer and update as necessary; inform of additional service work identified by technicians.
• Assign SPGs/estimated repair times to work order segments, manage service jobs and approve technicians’ reports.
• Invoice the customer including warranty work and review the invoice prior to closing the work order.

Skills

Customer service

Communication

Follow-up

Team collaboration

Tools

CDK

Excel

Microsoft Office

Job description

Job Details

Job Location: New Bern - New Bern, NC 28562

Position Type: Full Time

Join the team at James River Equipment in New Bern

Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our over 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace.

Day in the Life: Service Advisor

• Complete customer service authorizations, identify all repairs through communication with customer and technicians, and provide cost estimates/quotes to customers
• Ensure the customer has sufficient credit for work authorized and make payment arrangements as required
• Communicate estimated job start time and completion date to the customer, updating progress as necessary, and make customer aware of any additional service work identified by the technician during inspection and/or repair
• Assign SPGs/estimated repair times to work order segments, manage service jobs, approve technicians’ service reports and perform final inspection of the machine
• Invoice the customer to include warranty work and review invoice with customer prior to closing work order

Need to Succeed

• Exceptional customer service with ability to handle high volume of customer inquiries in person, by phone and online
• Computer systems use, specifically in CDK or similar work order system, Microsoft Office to include Excel, and ability to learn new systems quickly
• Previous experience in a service department is strongly preferred
• Excellent follow up with the ability to communicate well with both technicians, parts staff, and customers

Life at James River Equipment

About the Benefits

In addition to competitive pay (negotiable based on experience), the successful candidate will receive:

• Extended health, dental, and vision insurance (day one of employment)
• Health savings account options
• Flexible spending account options
• Disability and life insurance
• 401k with employer match and profit share (after 90 days of employment)
• Annual tools and PPE allowance
• Paid time off and paid holidays
• Employee recognition rewards program
• Opportunities to attend a yearly cruise for top performers
• Opportunities for leadership and professional growth
• Quarterly group outings, company events, and employee recognition programs

Upon joining James River Equipment, you will be welcomed into a supportive, collaborative, and diverse team that takes pride in a job well done and is appreciated for the work they do!

For more information about what it’s like to work at James River Equipment, please visit our website at www.jamesriverequipment.com