Service Advisor

JAMES RIVER EQUIPMENT VIRGINIA LLC; Garner (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

HSA options

FSA options

Disability insurance

Life insurance

401k with match

Tool allowance

PTO & holidays

Cruise top performers

Growth opportunities

Job summary

James River Equipment in Raleigh/ Garner, NC is seeking a Service Advisor to complete customer service authorizations, identify repairs with customers and technicians, and provide cost estimates to customers.

You will manage work orders, assign times, communicate start and completion dates, and review invoices with customers. The role offers strong benefits, growth opportunities, and a collaborative team culture at James River Equipment.

Qualifications

• Exceptional customer service with the ability to handle high volume inquiries.
• Experience using CDK or similar work order systems and MS Office (including Excel).
• Previous experience in a service department is strongly preferred.
• Excellent follow-up and ability to communicate with technicians, parts staff and customers.

Responsibilities

• Complete customer service authorizations, identify repairs with customers and technicians, and provide cost estimates/quotes.
• Ensure the customer has sufficient credit for work authorized and arrange payments as needed.
• Communicate estimated start times and completion dates to customers, updating progress as necessary.
• Assign SPGs/estimated repair times to work order segments and manage service jobs.
• Invoice the customer including warranty work and review the invoice with the customer before closing the work order.

Skills

Customer service

Communication

Multi-channel support

Attention to detail

Tools

CDK software

Excel

Job description

Job Details

Job Location: Raleigh - Garner, NC 27529

Position Type: Full Time

Join the team at James River Equipment in Raleigh.

Day in the Life: Service Advisor

• Complete customer service authorizations, identify all repairs through communication with customer and technicians, and provide cost estimates/quotes to customers
• Ensure the customer has sufficient credit for work authorized and make payment arrangements as required
• Communicate estimated job start time and completion date to the customer, updating progress as necessary, and make customer aware of any additional service work identified by the technician during inspection and/or repair
• Assign SPGs/estimated repair times to work order segments, manage service jobs, approve technicians’ service reports and perform final inspection of the machine
• Invoice the customer to include warranty work and review invoice with customer prior to closing work order

Need to Succeed

• Exceptional customer service with ability to handle high volume of customer inquiries in person, by phone and online
• Computer systems use, specifically in CDK or similar work order system, Microsoft Office to include Excel, and ability to learn new systems quickly
• Previous experience in a service department is strongly preferred
• Excellent follow up with the ability to communicate well with both technicians, parts staff, and customers

Life at James River Equipment

Upon joining James River Equipment, you will be welcomed into a supportive, collaborative, and diverse team that takes pride in a job well done and is appreciated for the work they do!

About the Benefits

In addition to competitive pay (negotiable based on experience), the successful candidate will receive:

• Extended health, dental, and vision insurance (day one of employment)
• Health savings account options
• Flexible spending account options
• Disability and life insurance
• 401k with employer match and profit share (after 90 days of employment)
• Annual tools and PPE allowance
• Paid time off and paid holidaysEmployee recognition rewards program
• Opportunities to attend a yearly cruise for top performers
• Opportunities for leadership and professional growth
• Quarterly group outings, company events, and employee recognition programs

For more information about what it’s like to work at James River Equipment, please visit our website at www.jamesriverequipment.com