Service Advisor

James River Companies Llc; Faulconerville (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Extended health insurance

Dental insurance

Vision insurance

Health Savings Account options

Flexible spending account options

Disability insurance

Life insurance

401k with employer match

Paid time off

Paid holidays

Employee recognition rewards program

Yearly cruise for top performers

Growth and leadership opportunities

Job summary

Join the team at James River Equipment in Amherst. The Service Advisor will complete customer service authorizations, provide cost estimates, and communicate repair plans to customers and technicians.

You will manage work orders, verify credit, and keep customers informed of progress and any additional work identified during inspections. Strong customer service and communication skills are essential, along with experience in a dealership service department.

Qualifications

• Exceptional customer service with ability to handle high volume inquiries in person, by phone and online.
• Excellent follow up and ability to communicate with technicians, parts staff, and customers.
• Previous experience in a service department is strongly preferred.

Responsibilities

• Complete customer service authorizations, identify repairs through communication with customer and technicians, and provide cost estimates/quotes.
• Ensure customer has sufficient credit for work authorized and arrange payment as needed.
• Communicate estimated start times and completion dates, updating progress and identifying any additional work.
• Manage service jobs and finalize invoices, including warranty work and closing the work order.

Skills

Customer service

Communication

Attention to detail

Time management

Tools

CDK work order system

Microsoft Excel

Job description

Join the team at James River Equipment in AmherstSince 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our over 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace.Day in the Life: Service AdvisorComplete customer service authorizations, identify all repairs through communication with customer and technicians, and provide cost estimates/quotes to customersEnsure the customer has sufficient credit for work authorized and make payment arrangements as requiredCommunicate estimated job start time and completion date to the customer, updating progress as necessary, and make customer aware of any additional service work identified by the technician during inspection and/or repairAssign SPGs/estimated repair times to work order segments, manage service jobs, approve technicians’ service reports and perform final inspection of the machineInvoice the customer to include warranty work and review invoice with customer prior to closing work orderNeed to Succeed:Exceptional customer service with ability to handle high volume of customer inquiries in person, by phone and onlineComputer systems use, specifically in CDK or similar work order system, Microsoft Office to include Excel, and ability to learn new systems quicklyPrevious experience in a service department is strongly preferredExcellent follow up with the ability to communicate well with both technicians, parts staff, and customersAbout the BenefitsIn addition to competitive pay (negotiable based on experience), the successful candidate will receive:Extended health, dental, and vision insurance (day one of employment)Health savings account optionsFlexible spending account optionsDisability and life insurance401k with employer match and profit share (after 90 days of employment)Annual tools and PPE allowancePaid time off and paid holidaysEmployee recognition rewards programOpportunities to attend a yearly cruise for top performersOpportunities for leadership and professional growthQuarterly group outings, company events, and employee recognition programsUpon joining James River Equipment, you will be welcomed into a supportive, collaborative, and diverse team that takes pride in a job well done and is appreciated for the work they do!For more information about what it’s like to work at James River Equipment, please visit our website at www.jamesriverequipment.com