Service Advisor

James River Equipment; Amherst (VA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

HSA options

FSA options

Disability insurance

Life insurance

401k with match

PPE allowance

Paid time off

Paid holidays

Cruise incentive

Leadership growth

Team events

Job summary

James River Equipment in Amherst seeks a Service Advisor to manage customer interactions, estimate repairs, and schedule work with the service team. You will work closely with technicians and parts staff to ensure accurate quotes and smooth job flow.

The role emphasizes exceptional customer service, clear communication, and thorough follow-up to ensure customer satisfaction and timely invoicing.

Qualifications

• Exceptional customer service with ability to handle high volume inquiries in person, by phone and online.
• Excellent communication skills with customers, technicians, parts staff.
• Strong attention to detail when identifying repairs and preparing quotes.

Responsibilities

• Complete customer service authorizations and provide cost estimates to customers.
• Ensure customers have credit for work authorized and arrange payments as needed.
• Communicate start times and completion dates; update progress for customers.
• Assign repair times to work orders and review technician reports before closing.
• Invoice customers, including warranty work, after final inspection.

Skills

Customer service

Communication

Attention to detail

Problem solving

Tools

CDK Work Orders

Microsoft Excel

Job description

Job Details

Job Location: Amherst - Amherst, VA 24521

Position Type: Full Time

Join the team at James River Equipment in Amherst

Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our over 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace.

Day in the Life: Service Advisor

• Complete customer service authorizations, identify all repairs through communication with customer and technicians, and provide cost estimates/quotes to customers
• Ensure the customer has sufficient credit for work authorized and make payment arrangements as required
• Communicate estimated job start time and completion date to the customer, updating progress as necessary, and make customer aware of any additional service work identified by the technician during inspection and/or repair
• Assign SPGs/estimated repair times to work order segments, manage service jobs, approve technicians' service reports and perform final inspection of the machine
• Invoice the customer to include warranty work and review invoice with customer prior to closing work order

Need to Succeed:

• Exceptional customer service with ability to handle high volume of customer inquiries in person, by phone and online
• Computer systems use, specifically in CDK or similar work order system, Microsoft Office to include Excel, and ability to learn new systems quickly
• Previous experience in a service department is strongly preferred
• Excellent follow up with the ability to communicate well with both technicians, parts staff, and customers

Life at James River Equipment

About the Benefits

In addition to competitive pay (negotiable based on experience), the successful candidate will receive:

• Extended health, dental, and vision insurance (day one of employment)
• Health savings account options
• Flexible spending account options
• Disability and life insurance
• 401k with employer match and profit share (after 90 days of employment)
• Annual tools and PPE allowance
• Paid time off and paid holidays
• Employee recognition rewards program
• Opportunities to attend a yearly cruise for top performers
• Opportunities for leadership and professional growth
• Quarterly group outings, company events, and employee recognition programs

Upon joining James River Equipment, you will be welcomed into a supportive, collaborative, and diverse team that takes pride in a job well done and is appreciated for the work they do!

For more information about what it's like to work at James River Equipment, please visit our website at www.jamesriverequipment.com